Rushmoor Borough Council (22 017 756)

Statement Upheld Private housing 12-Mar-2024

Summary: Mr X complained the Council failed to take proper action following his reports of health hazards at his privately rented property. The Council failed to tell Mr X of its decision. The Council will apologise and act to prevent reoccurrence.

London Borough of Enfield (23 013 300)

Statement Closed after initial enquiries Private housing 09-Mar-2024

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Islington (23 010 714)

Statement Closed after initial enquiries Private housing 07-Mar-2024

Summary: We will not investigate this complaint about an alleged failure by the Council to resolve disrepair issues in private housing. This is because evidence shows consistent and frequent engagement by the Council to ensure landlord compliance with the legal standards for housing conditions. We did find fault due to a delay by the Council in carrying out an initial inspection, but there is insufficient evidence this caused the complainant to suffer a significant enough injustice to warrant our involvement.

London Borough of Enfield (23 016 624)

Statement Closed after initial enquiries Private housing 06-Mar-2024

Summary: We will not investigate Ms X’s complaint about a homelessness decision in 2022 or about the way the Council handled her reports of disrepair in her private rented property in late 2022. This is because both complaints are late. There is no evidence that Ms X could not have complained sooner and no good reason to investigate now.

Breckland District Council (23 016 499)

Statement Closed after initial enquiries Private housing 05-Mar-2024

Summary: We will not investigate this complaint about delay in the Council opening its energy company obligation (ECO4) scheme for applications. This is because there is insufficient evidence of fault. In addition, the alleged fault has not caused any significant injustice.

Oldham Metropolitan Borough Council (23 006 105)

Statement Upheld Private housing 01-Mar-2024

Summary: Mr X complained the Council failed to take action when his landlord tried to illegally evict him. We found the Council followed the correct enforcement procedures and was not at fault in the support it offered Mr X. However, we found the Council was responsible for delays when it did not progress the enforcement case. This caused avoidable frustration and distress which the Council agreed to remedy.

London Borough of Ealing (23 004 065)

Statement Upheld Private housing 28-Feb-2024

Summary: there was fault in the way the Council responded to Miss X’s request for its private sector housing enforcement team to investigate disrepair in her rented flat. Miss X suffered some distress and frustration. The Council has agreed to pay Miss X a financial remedy and make a service improvement.

Birmingham City Council (23 003 061)

Statement Upheld Private housing 19-Feb-2024

Summary: Ms B complained about the Council’s actions and involvement when she rented her house to a homeless family arranged by the Council. She said the Council went back on the agreement and undertakings given when she rented the property. She considered the Council’s actions misled her as to its responsibilities to the family. She said that as a result she was not able to return to the property. She said she suffered considerable distress and disruption. There was fault by the Council which caused injustice to Ms B. The Council will apologise, make a payment to Ms B and undertake service improvements.

Tendring District Council (23 000 506)

Statement Not upheld Private housing 16-Feb-2024

Summary: Mrs X complained the Council failed to take action in respect of disrepair at a privately rented property causing distress and affecting her ability to care for her disabled children. The information provided shows the Council took appropriate action to ensure the landlord completed the repairs and so we find no fault.

London Borough of Richmond upon Thames (23 008 845)

Statement Upheld Private housing 12-Feb-2024

Summary: Miss X complains the Council failed to properly respond to her complaints about disrepair at a flat she rents. We found there were some communication issues and delays in responding to her. We found no fault in how the Council reached decisions about what action it should take. We recommended a written apology for the issues we identified.