North Yorkshire Council (24 012 483)

Report Upheld Other 12-Aug-2025

Summary: Mr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.

London Borough of Southwark (25 005 655)

Statement Closed after initial enquiries Other 31-Jul-2025

Summary: We cannot investigate Mr X’s complaint about the Council installing an overflow pipe in a neighbouring property. This is because the neighbouring property is a council house and we cannot investigate complaints about the management of social housing.

London Borough of Haringey (24 009 865)

Statement Upheld Other 30-Jul-2025

Summary: Mrs X complained about the Council’s actions when she reported a bed bug infestation to it. We found fault because the Council failed to act in a decisive and timely manner throughout the process. It also failed to adequately communicate with her in both its general communication and its complaint responses. This caused Mrs X significant avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Mrs X and share guidance with relevant officers.

Leeds City Council (25 003 894)

Statement Closed after initial enquiries Other 30-Jul-2025

Summary: We cannot investigate this complaint about the use of a light at a Council social housing property as it is not within our remit.

Runnymede Borough Council (25 002 713)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Mr X’s complaint that he has been excluded from a tenancy agreement. This is because there is no worthwhile outcome achievable by our investigation.

Sheffield City Council (25 001 739)

Statement Closed after initial enquiries Other 10-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to apply a local land charge against the complainant’s property. This is because there is insufficient evidence of fault. Also, Mr X had a legal right of appeal to the Residential Property tribunal, and it was reasonable to expect him to use it.

London Borough of Wandsworth (25 001 452)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate Miss X’s complaint about the loss of her personal property from her temporary accommodation. This is because this is a claim for damages best decided in court.

London Borough of Havering (25 000 246)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate Ms X’s complaint the Council has delayed in reviewing the condition of a property she leased to it following the end of the rental agreement. That is because the courts are best placed to consider the matter.

City of Wolverhampton Council (25 001 365)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate this complaint about the complainant’s first Right to Buy application being cancelled and other issues. There is insufficient evidence of administrative fault by the Council causing an injustice and it is reasonable to expect the complainant to have used the alternative court remedy available to her.

London Borough of Haringey (25 006 927)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We cannot investigate Mrs B’s complaint about the Council failing to clear an overgrown garden at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.