West Northamptonshire Council (25 009 880)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council charging a landlord for improvement works identified in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Bournemouth, Christchurch and Poole Council (25 015 807)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate this complaint about the Council’s complaint handling regarding a potential data breach of Ms X’s personal details. This is because the substantive issue is out of our jurisdiction.

Royal Borough of Greenwich (25 011 476)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We cannot investigate this complaint the Council delayed in repairing a faulty boiler. The law says we cannot investigate the Council’s actions where it relates to the management of properties on a long lease.

London Borough of Brent (25 016 987)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We cannot investigate Miss B’s complaint that her home has been damaged due to the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Enfield (24 022 271)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept liability for a claim that Ms X’s belongings were damaged when they were in commercial storage arranged by the Council under its homelessness duty. We cannot determine claims about negligence and the courts are better placed to deal with claims about loss or damage to private property.

London Borough of Redbridge (25 010 001)

Statement Closed after initial enquiries Other 18-Nov-2025

Summary: We will not investigate this complaint about the Council not fulfilling commitments it made to Ms X when she moved to a new property. Further investigation by the Ombudsman would not lead to a different outcome.

North Tyneside Metropolitan Borough Council (25 017 465)

Statement Closed after initial enquiries Other 13-Nov-2025

Summary: We cannot investigate Mr B’s complaint that his property has been damaged due to the Council’s failure to maintain a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Royal Borough of Greenwich (25 017 255)

Statement Closed after initial enquiries Other 10-Nov-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s failure to repair a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Birmingham City Council (25 013 046)

Statement Closed after initial enquiries Other 06-Nov-2025

Summary: We will not investigate this complaint about property damage as the complaint is made late and there are not good reasons to investigate now.

Newark & Sherwood District Council (25 016 470)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We cannot investigate Mr B’s complaint about the Council damaging his property when it undertook work to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.