Recent statements in this category are shown below:
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London Borough of Lewisham (23 014 764)
Statement Closed after initial enquiries Other 13-Feb-2024
Summary: We will not investigate this complaint about damage caused to the complainants home caused by its tenants under a private lease agreement. This is because it is reasonable for the complainant to seek a remedy in the courts.
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Bristol City Council (23 017 836)
Statement Closed after initial enquiries Other 12-Feb-2024
Summary: We cannot investigate this complaint about the Council not taking action against its tenant for blocking a shared alleyway. This is because we cannot investigate complaints about the management of social housing by councils.
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London Borough of Haringey (23 002 189)
Statement Upheld Other 08-Feb-2024
Summary: The Council did not contact Ms X’s landlord and did not tell Ms X it would rehouse her a few days before deciding she was not homeless. However,
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London Borough of Haringey (23 016 493)
Statement Closed after initial enquiries Other 07-Feb-2024
Summary: We cannot investigate this complaint about property damage as it is not within our remit.
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London Borough of Hackney (23 014 481)
Statement Closed after initial enquiries Other 06-Feb-2024
Summary: We will not investigate this complaint about a telephone call and the handling of Miss X’s complaint about the call. This is mainly because it is unlikely we would reach a clear enough view about the telephone call or recommend more than the Council has already done for the poor complaint-handling.
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Bristol City Council (23 014 536)
Statement Closed after initial enquiries Other 06-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council erecting scaffolding on her property without her knowledge or permission. This is because this is a complaint about negligence which is a matter best considered and decided via the Council’s insurers or the small claims court.
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Birmingham City Council (23 003 488)
Statement Closed after initial enquiries Other 03-Feb-2024
Summary: We will not exercise discretion to investigate this complaint about matters relating to temporary accommodation in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Islington (23 014 520)
Statement Closed after initial enquiries Other 01-Feb-2024
Summary: We will not investigate Miss X’s complaint about the homelessness support the Council provided after she fled domestic abuse. That is because it is a late complaint.
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Tunbridge Wells Borough Council (23 010 760)
Statement Upheld Other 31-Jan-2024
Summary: The Council failed to take all the relevant information into account in deciding Ms X did not qualify to join its housing register. This was fault. This caused Ms X injustice as she missed out on opportunities to bid for housing and experienced avoidable distress. The Council has agreed to apologise, reinstate Ms X’s application, make a payment to her, and act to improve its services.
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Tandridge District Council (23 008 601)
Statement Closed after initial enquiries Other 30-Jan-2024
Summary: We cannot investigate this complaint about the Council’s duty to protect Miss X’s property because Miss X has started court action against the Council on the same matter. The law says we cannot investigate a complaint if someone has started court action about the matter.