Homelessness


Recent statements in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 002 077)

    Report Upheld Homelessness 15-Feb-2024

    Summary: Mr X complained that the Council delayed in dealing with his homelessness application and failed to offer interim accommodation when he was fleeing domestic abuse. Mr X says he has been street homeless and without safe accommodation for longer than necessary.

  • Waverley Borough Council (23 015 401)

    Statement Closed after initial enquiries Homelessness 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s consideration of a homeless application. There is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Barnet (23 007 775)

    Statement Upheld Homelessness 13-Feb-2024

    Summary: the Council delayed processing Mr B’s homeless application, delayed completing a medical assessment, failed to properly consider the information Mr B provided, delayed offering him temporary accommodation and failed to notify him of his appeal rights. An apology, payment to Mr B and training for officers is satisfactory remedy.

  • London Borough of Havering (23 005 609)

    Statement Upheld Homelessness 12-Feb-2024

    Summary: Mr D complains about how the Council dealt with him when he approached it as homeless. His view is it should have found him in priority need and found him a property. He also complains the Council did not check with him about how his disabilities affected his communications. The Ombudsman’s decision is the Council is at fault as it did not ask Mr D about any adjustments he needed in its communications with him, despite this being a requirement of the Equality Act. The Council has agreed to our recommendations.

  • Coventry City Council (23 014 674)

    Statement Closed after initial enquiries Homelessness 12-Feb-2024

    Summary: We will not investigate this complaint about the Council arranging shared accommodation for Ms X when she became homeless. This is because she could have asked the Council for a statutory review of the suitability of that accommodation, and it was reasonable for her to have done so. Further, we cannot achieve the outcome Ms X wants, which is to be rehoused in the Council’s area, because the Council has since discharged its housing duty. Ms X had a right of appeal against that decision, and it was reasonable for her to have used it.

  • Gosport Borough Council (23 015 414)

    Statement Closed after initial enquiries Homelessness 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to class Miss X as intentionally homeless and end its housing relief duty to her. This is because Miss X has right of appeal to the court and it would be reasonable for her to use it.

  • London Borough of Newham (23 003 461)

    Statement Upheld Homelessness 09-Feb-2024

    Summary: Miss X complains the Council placed her son, Mr Y, in unsuitable accommodation following his discharge from hospital. We have found fault in the way the Council made its decision to place Mr Y in a hostel when he was threatened with homelessness. There was also poor communication with Miss X and Mr Y about a proposed move to an alternative temporary accommodation. These faults caused serious injustice to Mr Y who is vulnerable because of his mental health issues. We have also found fault in the Council’s communication with Miss X and the handling of her complaint. The Council has agreed to apologise, make a financial payment and service improvements for the injustice caused to Mr Y and Miss X.

  • Westminster City Council (23 004 691)

    Statement Upheld Homelessness 09-Feb-2024

    Summary: Mr X complains about unsuitable temporary accommodation which he says he could not live in. We found there was unnecessary delay by the Council. It has agreed a remedy.

  • London Borough of Enfield (23 002 595)

    Statement Upheld Homelessness 07-Feb-2024

    Summary: Miss F complained she and her family had been housed in unsuitable accommodation. We found fault as they remained in bed and breakfast accommodation for longer than six weeks. This caused distress, affected her children’s education and led to extra costs for storage and food. The Council has agreed to apologise and make a payment to remedy this injustice.

  • Luton Borough Council (23 014 940)

    Statement Closed after initial enquiries Homelessness 07-Feb-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homeless application. He says the Council incorrectly decided he was intentionally homeless. This is because it was reasonable for him to have used his right of appeal to challenge the Council’s decision.

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