Allocations


Recent statements in this category are shown below:

  • London Borough of Enfield (22 007 321)

    Statement Upheld Allocations 13-Feb-2024

    Summary: The Council failed to provide Mrs B with suitable accommodation when she was homeless. It also failed to review Mrs B’s housing priority when it introduced a new housing allocations scheme, which prevented Mrs B from being able to bid for social housing. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.

  • Bournemouth, Christchurch and Poole Council (23 016 550)

    Statement Closed after initial enquiries Allocations 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application for its housing register. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to bring them to us at the time.

  • Luton Borough Council (23 014 993)

    Statement Closed after initial enquiries Allocations 13-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the Council failing to provide her with a satisfactory service when she asked it to support her with rehousing as her current accommodation was overcrowded. This is because an investigation would not lead to any different findings or outcomes.

  • London Borough of Southwark (23 015 197)

    Statement Closed after initial enquiries Allocations 12-Feb-2024

    Summary: We will not exercise discretion to investigate this complaint about the assessment of a housing application priority in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

  • London Borough of Redbridge (23 014 445)

    Statement Closed after initial enquiries Allocations 11-Feb-2024

    Summary: We will not exercise discretion to investigate this complaint about removal of a housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • London Borough of Lambeth (23 015 225)

    Statement Closed after initial enquiries Allocations 11-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disrepair in a council rented property. There is insufficient evidence of fault in the Council’s assessment and we have no jurisdiction to investigate complaints about disrepair in social housing.

  • Birmingham City Council (23 010 230)

    Statement Upheld Allocations 09-Feb-2024

    Summary: The Council delayed assessing Mrs X’s housing application and then failed to clearly tell her what evidence it needed to complete its assessment, which led to it closing her application. The Council has agreed to apologise, assess Mrs X’s application and backdate her registration date. It has also agreed to make service improvements.

  • Birmingham City Council (23 011 843)

    Statement Upheld Allocations 09-Feb-2024

    Summary: The Council delayed assessing Miss B’s housing application and review request, but there was no fault in the way it decided that she does not qualify to join its housing register. The Council has agreed to apologise to Miss B and to take action to prevent similar failings in future.

  • London Borough of Hounslow (23 015 155)

    Statement Closed after initial enquiries Allocations 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

  • Bristol City Council (23 007 836)

    Statement Upheld Allocations 08-Feb-2024

    Summary: Mr X complained the Council placed he and his family in unsuitable temporary accommodation. Mr X says the Council moved his family to another property, but this was also unsuitable. We found fault with the Council for failing to provide suitable temporary accommodation for Mr X and his family for 21 months. The Council has agreed to apologise to Mr X and pay him £4,425 in addition to the £500 already paid.

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