Health


Recent reports in this category are shown below:

  • Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (23 008 426a)

    Statement Not upheld Mental health services 08-Feb-2024

    Summary: Mr X complained to the Ombudsmen about the actions of Cumberland Council and Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust, relating to his mental health care. We did not uphold Mr X’s complaint as we found no fault in the organisations’ actions.

  • NHS Devon ICB (23 013 698a)

    Statement Closed after initial enquiries Assessment and funding 08-Feb-2024

    Summary: We will not investigate Mrs Y’s complaint that the ICB failed to pay interest when it refunded nursing home payments made by Mrs Y’s mother, Ms X. Mrs Y also complained the Council and the ICB’s communication about this was poor. During our consideration of the complaint, the ICB apologised, offered to pay interest to Ms X, and said it would improve services. The Council accepted shortcomings in how it handled Mrs Y’s enquiries about the payment, and it addressed this by apologising and providing staff training. The Council and ICB have provided a reasonable remedy to the complaint, and an investigation would be unlikely to add anything further for Mrs Y.

  • Hartcliffe Nursing Home (23 012 440a)

    Statement Closed after initial enquiries Care and treatment 02-Feb-2024

    Summary: We will not investigate Ms X’s complaint about Hartcliffe Nursing Home’s actions before and after Mr Y’s admission to hospital. We are unlikely to achieve a different outcome for her.

  • South Western Ambulance Service NHS Foundation Trust (23 012 440b)

    Statement Closed after initial enquiries Ambulance services 02-Feb-2024

    Summary: We will not investigate Ms X’s complaint about Hartcliffe Nursing Home’s actions before and after Mr Y’s admission to hospital. We are unlikely to achieve a different outcome for her.

  • The Park Nursing Home (Sanctuary Care) (23 005 861a)

    Statement Upheld Community hospital services 01-Feb-2024

    Summary: We found fault with a nursing home regarding the standard of its record-keeping. This caused Ms Y distress and uncertainty. The nursing home will apologise for this and take action to prevent similar problems occurring in future. The nursing home will also make a symbolic payment in recognition of Ms Y’s distress.

  • Cambridgeshire and Peterborough NHS Foundation Trust (23 010 468a)

    Statement Closed after initial enquiries Mental health services 29-Jan-2024

    Summary: We will not investigate this complaint about the care provided to Mr X when he was resident in a care home that acting on behalf of the Council. This is because an investigation would be unlikely to achieve anything further to what has been achieved through the local resolution process.

  • Tees, Esk & Wear Valley NHS Foundation Trust (23 012 178a)

    Statement Closed after initial enquiries Mental health services 26-Jan-2024

    Summary: We will not investigate Miss X’s complaint about the recommendation to detain her under Section 2 of the Mental Health Act. She has appealed that decision to the First Tier Tribunal (Mental Health), which was the most appropriate way to challenge the detention.

  • NHS North East and North Cumbria ICB (23 012 178b)

    Statement Closed after initial enquiries Mental health services 26-Jan-2024

    Summary: We will not investigate Miss X’s complaint about the recommendation to detain her under Section 2 of the Mental Health Act. She has appealed that decision to the First Tier Tribunal (Mental Health), which was the most appropriate way to challenge the detention.

  • Norfolk & Suffolk NHS Foundation Trust (23 012 113a)

    Statement Closed after initial enquiries Mental health services 25-Jan-2024

    Summary: The Ombudsmen will not investigate Mr X’s complaint about how he was detained under Section 2 of the Mental Health Act 1983. We are unlikely to find fault in the way Mr X was assessed before being detained. Also, there is insufficient injustice to warrant an investigation.

  • NHS Norfolk and Waveney ICB (23 012 113b)

    Statement Closed after initial enquiries Mental health services 25-Jan-2024

    Summary: The Ombudsmen will not investigate Mr X’s complaint about how he was detained under Section 2 of the Mental Health Act 1983. We are unlikely to find fault in the way Mr X was assessed before being detained. Also, there is insufficient injustice to warrant an investigation.

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