Other


Recent statements in this category are shown below:

  • Ghyll Royd House Nursing Home Limited (15 015 479)

    Statement Upheld Other 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Leamington Spa Nursing Home Limited (16 017 663)

    Statement Closed after initial enquiries Other 31-Mar-2017

    Summary: the Ombudsmen will not investigate Mrs F's complaints about the care provided to her late husband at Royal Leamington Spa Nursing Home. So much time has passed since the events complained about we are unlikely to be able to add to the investigation already carried out. We are also unlikely to be able to achieve the outcome Mrs F seeks.

  • City Hospitals Sunderland NHS Foundation Trust (16 001 942)

    Statement Not upheld Other 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Leeds Community Healthcare NHS Trust (16 002 120)

    Statement Not upheld Other 28-Mar-2017

    Summary: Ms X complains about information the Council included in a report it wrote about her and her children. There is some evidence of fault in the Council failing to implement recommendations from the independent investigation about the report. It will take steps to remedy the injustice to Ms X and this is a suitable resolution. Ms X also complains about the Council's involvement between her and her step daughter. There is no evidence of fault in this regard.

  • Summerfield Medical Limited (15 017 000)

    Statement Upheld Other 22-Mar-2017

    Summary: Mrs J was a private paying resident in Summerfield Medical Unit which was owned and managed by Summerfield Medical Limited. During a five month respite placement at the Unit Mrs J developed a pressure ulcer, received poor pressure ulcer care and was subjected to psychological harm. Overall, the Ombudsmen found that Summerfield Medical Limited did not provide Mrs J with the care and support she could reasonably have expected. Summerfield Medical Limited has agreed to the Ombudsmen's recommendations that it apologises to Mrs J's representative for the poor care and repays Mrs J's estate £11,467.41. This represents 50% of the amount she paid for care fees between January and June 2015.

  • The Integrated Care Clinics (16 008 256)

    Statement Not upheld Other 20-Mar-2017

    Summary: The Ombudsmen found no fault with the clinical care or aftercare arrangements provided to a patient by a Trust and a Council. There was fault with communication by the ambulance service but it has addressed this already. The Ombudsmen found there was fault when patient information was transferred to a new physiotherapy service causing a delay for the patient. However this has already been acknowledged and was remedied by the physiotherapy service. There was fault by a Council as it did not address concerns about discrepancies in an invoice it sent for home care. There was also fault with communication by the patient transport service provider. The Ombudsmen have recommended actions to the Council and patient transport service provider to address the injustice caused by the faults.

  • ERS Medical (16 008 258)

    Statement Upheld Other 20-Mar-2017

    Summary: The Ombudsmen found no fault with the clinical care or aftercare arrangements provided to a patient by a Trust and a Council. There was fault with communication by the ambulance service but it has addressed this already. The Ombudsmen found there was fault when patient information was transferred to a new physiotherapy service causing a delay for the patient. However this has already been acknowledged and was remedied by the physiotherapy service. There was fault by a Council as it did not address concerns about discrepancies in an invoice it sent for home care. There was also fault with communication by the patient transport service provider. The Ombudsmen have recommended actions to the Council and patient transport service provider to address the injustice caused by the faults.

  • Southend Clinical Commissioning Group (16 007 593)

    Statement Not upheld Other 20-Mar-2017

    Summary: The Ombudsmen found fault in the way a Practice responded to requests for a home visit. It did not refer the requests to a GP and this caused avoidable uncertainty and stress. There was fault in a subsequent safeguarding investigation as it did not seek the views of the alleged perpetrator. This caused a delay in Mr C finding out the answers he was seeking. The Ombudsmen also found fault by NHS England for misinforming Mr C and causing further delays. The Ombudsmen has recommended these organisations apologise to Mr C and provide payments as a tangible acknowledgement of the injustice Mr C experienced.

  • NHS England (16 007 595)

    Statement Upheld Other 20-Mar-2017

    Summary: The Ombudsmen found fault in the way a Practice responded to requests for a home visit. It did not refer the requests to a GP and this caused avoidable uncertainty and stress. There was fault in a subsequent safeguarding investigation as it did not seek the views of the alleged perpetrator. This caused a delay in Mr C finding out the answers he was seeking. The Ombudsmen also found fault by NHS England for misinforming Mr C and causing further delays. The Ombudsmen has recommended these organisations apologise to Mr C and provide payments as a tangible acknowledgement of the injustice Mr C experienced.

  • Central and North West London NHS Foundation Trust (16 003 367)

    Statement Upheld Other 14-Mar-2017

    Summary: The Ombudsmen find no fault in the efforts a Council and Trust made to arrange alternative care after a supported living provider closed. However, the Ombudsmen did find fault in the Trust's handling of Mr E's complaint. The Ombudsmen recommend the Trust apologises.

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