Other


Recent statements in this category are shown below:

  • Greater Huddersfield Clinical Commissioning Group (16 007 292)

    Statement Not upheld Other 01-Aug-2017

    Summary: The Ombudsmen do not find fault with the Council's decisions about a woman's care or its communication with her son. The Ombudsmen do not find that the woman's needs are not met because the hourly rate in her support plan is too low.

  • NHS East Leicestershire and Rutland Clinical Commissioning Group (16 006 188)

    Statement Not upheld Other 31-Jul-2017

    Summary: The Ombudsmen find fault with the care a man received in a care home and with the response of the Council's Emergency Duty Team to his family's concerns. The Council will take action to address this. The Ombudsmen do not find fault with the safeguarding investigation, or the out of hours GP.

  • Roseberry Care Centres GB Ltd (16 010 876)

    Statement Not upheld Other 27-Jul-2017

    Summary: There is no evidence of fault by the Trust over its handling of a best interest decision to move a woman to a Nursing Home. Nor is there any evidence of fault by the Nursing Home over the care it provided to her. However, the Council was at fault for not referring the woman's case to the Court of Protection for a decision on where she should live. The Council needs to apologise for this fault.

  • Bramley Court Care Home (16 016 883)

    Statement Not upheld Other 24-Jul-2017

    Summary: The Ombudsmen found a Council and Care Home completed an appropriate investigation of a complaint about the care a Care Home provided to a resident.

  • Leeds West Clinical Commissioning Group (17 003 916)

    Statement Closed after initial enquiries Other 21-Jul-2017

    Summary: the Ombudsmen will not investigate Mr J's complaints about the Council, the Provider and the CCG. This is because we are unlikely to find fault with the actions of the organisations complained about. Further, we are unable to achieve the outcome Mr J is seeking.

  • Blackpool Teaching Hospitals NHS Foundation Trust (16 001 615)

    Statement Upheld Other 07-Jul-2017

    Summary: The Ombudsmen find fault with the actions of the Trust, CCG and Council relating to a funding application and complaint handling. This caused an injustice. The Trust, Council and CCG have agreed to take action to put this right.

  • Fylde & Wyre Clinical Commissioning Group (16 001 616)

    Statement Upheld Other 07-Jul-2017

    Summary: The Ombudsmen find fault with the actions of the Trust, CCG and Council relating to a funding application and complaint handling. This caused an injustice. The Trust, Council and CCG have agreed to take action to put this right.

  • Nene Clinical Commissioning Group (16 007 953)

    Statement Upheld Other 28-Jun-2017

    Summary: The Ombudsmen found a CCG acted without fault in the way it decided that an elderly woman was no longer entitled to full Continuing Healthcare funding. However, they did find fault with the CCG's communication with the family and its complaint handling. The Ombudsmen also found fault with the Council's social care assessment but are satisfied it took action to put matters right.

  • University Hospitals of Leicester NHS Trust (16 010 899)

    Statement Upheld Other 28-Jun-2017

    Summary: Mrs J complains about the handling of her father's return home in June 2016. The Trust did not share all the relevant information with the Council. The Council did not identify poor memory as a risk factor in her father's assessment. The investigation has been completed as the Council and the Trust have agreed to apologise and to consider what action to take to prevent this from happening again.

  • CHS Healthcare (17 003 163)

    Statement Closed after initial enquiries Other 20-Jun-2017

    Summary: The Ombudsmen will not investigate Ms D's complaint about unpaid care home fees, as the Council has now agreed to pay the fees to remedy the injustice it caused.

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