Other


Recent statements in this category are shown below:

  • Crown Care IV Limited (15 017 516b)

    Statement Upheld Other 04-Oct-2017

    Summary: The Ombudsmen found a Council, CCG and Care Home failed to ensure a service user had clear information about the potential costs of residential care. However, in view of the number of variables, it is not possible to establish what would have happened without this fault. The Ombudsmen also found fault on the part of the Care Home in regard to how long it took to apply a revised fee. The Ombudsmen recommend apologies and a small financial payment.

  • Barnsley Clinical Commissioning Group (15 017 516a)

    Statement Upheld Other 04-Oct-2017

    Summary: The Ombudsmen found a Council, CCG and Care Home failed to ensure a service user had clear information about the potential costs of residential care. However, in view of the number of variables, it is not possible to establish what would have happened without this fault. The Ombudsmen also found fault on the part of the Care Home in regard to how long it took to apply a revised fee. The Ombudsmen recommend apologies and a small financial payment.

  • Central and North West London NHS Foundation Trust (16 010 435b)

    Statement Not upheld Other 27-Sep-2017

    Summary: Ms X complains about the Council's delay in carrying out a safeguarding investigation. The Ombudsmen find some evidence of fault in the Council's record-keeping, in communicating with Ms X and delay in an investigation. The Council has now apologised to Ms X for its poor communication and this is a suitable remedy. There is no evidence of fault on the part of the Trust or CCG.

  • Ealing Clinical Commissioning Group (16 010 435a)

    Statement Not upheld Other 27-Sep-2017

    Summary: Ms X complains about the Council's delay in carrying out a safeguarding investigation. The Ombudsmen find some evidence of fault in the Council's record-keeping, in communicating with Ms X and delay in an investigation. The Council has now apologised to Ms X for its poor communication and this is a suitable remedy. There is no evidence of fault on the part of the Trust or CCG.

  • Blackpool Teaching Hospitals NHS Foundation Trust (16 011 234)

    Statement Not upheld Other 25-Sep-2017

    Summary: The Ombudsmen find no fault with the way in which a Council and NHS Trust took action to safeguard a vulnerable young man. However, they did find the Council failed to invite the man's advocate to a safeguarding meeting.

  • South Warwickshire NHS Foundation Trust (16 015 980)

    Statement Upheld Other 15-Sep-2017

    Summary: There is fault with a district nursing service for not doing all it should to prevent pressure damage and for not considering earlier hospital admission. There is fault with a care home for not seeking medical attention sooner. The Ombudsmen recommend action to address this. The GP was not at fault.

  • East Sussex Healthcare NHS Trust (17 006 395)

    Statement Closed after initial enquiries Other 08-Sep-2017

    Summary: The Ombudsmen will not investigate Ms D's complaint about the Trust, because it was not responsible for providing the service she complains about.

  • Leeds Community Healthcare NHS Trust (16 015 159)

    Statement Not upheld Other 04-Sep-2017

    Summary: the Trust provides sitters to enable Mr S to visit his mother twice a week and will attempt to accommodate additional requests if Mr S gives 24 hours notice. Carers and Trust staff visit Mrs M regularly and have no concerns about the care Mr S's brother provides. There is no fault by the Trust or the Council.

  • Osborne Grove Nursing Home (16 010 568)

    Statement Upheld Other 31-Aug-2017

    Summary: There was fault in the way a decision was made to restrict Ms B's visiting hours to a nursing home and in the communication and record keeping. The Ombudsmen have recommended a remedy.

  • Royal Marsden NHS Foundation Trust (16 002 007)

    Statement Upheld Other 21-Aug-2017

    Summary: The Ombudsmen found no fault in the care community nurses provided to a woman with a significant neurological injury. There was fault in her pressure care in hospital but there is no evidence this caused a deterioration in her condition. The woman had the mental capacity to make decisions about her own care. Therefore, it was fault that the CCG did not help or encourage her to decide where she wanted to be discharged to. There was further fault in the care she received in a nursing home. The Ombudsmen recommend apologies and financial payments to recognise the distress these faults caused.

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