Mental health services


Recent statements in this category are shown below:

  • Devon Partnership NHS Trust (17 003 904)

    Statement Closed after initial enquiries Mental health services 17-Aug-2017

    Summary: Mr C complained to the Trust and Council about them stopping his direct payments, being discharged from mental health services, and delays in assessing his mental health needs. The Ombudsmen will not investigate Mr C's complaints because the Trust has acknowledged faults, apologised, and taken remedial action. An investigation now by the Ombudsmen is unlikely to achieve more.

  • Rotherham, Doncaster & South Humber NHS Foundation Trust (16 011 242)

    Statement Not upheld Mental health services 16-Aug-2017

    Summary: The Ombudsmen found fault in the way a Trust, acting for a Council, assessed and reviewed the needs of a young man with Asperger's. The Trust has accepted these failings and provided a suitable individual remedy. In addition, there is evidence to show the Council and Trust are working to improve their service for people with an autistic spectrum disorder. The Trust also apologised for distress the man's mother experienced when she called at a time of crisis. Therefore, the Ombudsmen have not recommended any further action.

  • Sussex Partnership NHS Foundation Trust (16 013 352)

    Statement Not upheld Mental health services 25-Jul-2017

    Summary: there was no fault by the Council or the Trust in Mrs M's admission to residential care for respite, but the Council's failure to assess her care needs means we cannot know whether Mrs M could have returned home with appropriate support. There is no evidence the Council offered Mrs M a Deferred Payment Agreement, and the Council delayed completing a DOLS authorisation, but this did not cause Mrs M injustice.

  • South Norfolk Clinical Commissioning Group (16 016 332)

    Statement Upheld Mental health services 21-Jul-2017

    Summary: The Ombudsmen found the Council and NHS should not have asked Ms T to pay a contribution toward her mother's section 117 aftercare. By her own estimation, this fault left Ms T over £80,000 out of pocket. The Ombudsmen recommend the Council and CCG repay her, with suitable interest. The Ombudsmen also find fault in the length of time the Council pursued Ms T for additional money. It should apologise for the stress this caused.

  • Norfolk & Suffolk NHS Foundation Trust (16 014 418)

    Statement Not upheld Mental health services 21-Jul-2017

    Summary: The Ombudsmen found the Council and NHS should not have asked Ms T to pay a contribution toward her mother's section 117 aftercare. By her own estimation, this fault left Ms T over £80,000 out of pocket. The Ombudsmen recommend the Council and CCG repay her, with suitable interest. The Ombudsmen also find fault in the length of time the Council pursued Ms T for additional money. It should apologise for the stress this caused.

  • Touchstone (17 003 911)

    Statement Closed after initial enquiries Mental health services 21-Jul-2017

    Summary: the Ombudsmen will not investigate Mr J's complaints about the Council, the Provider and the CCG. This is because we are unlikely to find fault with the actions of the organisations complained about. Further, we are unable to achieve the outcome Mr J is seeking.

  • Hertfordshire Partnership University NHS Foundation Trust (16 007 893)

    Statement Upheld Mental health services 11-Jul-2017

    Summary: The Ombudsmen found a care home's incident reporting, record keeping and one-to-one care arrangements resulted in an injustice for an elderly man with dementia. The care home accepted this and took appropriate action to put matters right. This included agreeing to reimburse some of the care fees. The Ombudsmen found no fault by a Council in relation to information sharing with the care home. The Ombudsmen found no fault with a Trust's mental health nursing assessment and review, but there was fault in not requesting a psychiatric review. The Ombudsmen have recommended action to address this.

  • West Essex Clinical Commissioning Group (16 013 933)

    Statement Upheld Mental health services 04-Jul-2017

    Summary: Ms X complains the Council and CCG have not provided adequate support for her son, Mr T. She also says the Council has not given her adequate support as Mr T's carer. There is evidence of fault in the Council and CCG not properly considering Ms X's request she be paid as Mr T's carer and for failing to properly explain how it would support her. Ms X has suffered an injustice as she cannot be certain the organisations have properly considered support to which she may be entitled.

  • Cambridgeshire and Peterborough NHS Foundation Trust (16 004 164)

    Statement Upheld Mental health services 30-Jun-2017

    Summary: There is no fault in the way the Trust made decisions about the care and treatment it provided to the complainant. When a care agency suddenly stopped providing support the Council and the Trust failed to provide social care support to meet the complainant's assessed eligible needs for about three months. This had an adverse impact on the complainant's wellbeing and that of his informal carer. The Council and the Trust also failed to complete a formal written assessment and support plan. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and his carer and provide financial redress. They will also review working arrangements with the care agency, consider whether training is needed for officers and review their wider commissioning responsibilities.

  • Devon Partnership NHS Trust (16 011 699)

    Statement Upheld Mental health services 29-Jun-2017

    Summary: An integrated mental health service failed to properly assess a complainant's care needs or draw up an adequate support plan before making direct payments to him. It then withdrew those payments without a proper review. Its complaint handling was further flawed by delay, a lack of candour and failure to review its decision.

;