Mental health services


Recent statements in this category are shown below:

  • Sheffield Health & Social Care NHS Foundation Trust (16 016 920)

    Statement Closed after initial enquiries Mental health services 16-Jun-2017

    Summary:The complaint

    The complainant, who I shall call Mr P, complains about the actions of Sheffield City Council (the Council), Sheffield Health and Social Care NHS Foundation Trust (the Trust), Meadowhead Group Practice (the Practice), One Medical Group (the Walk-In Centre) and NHS England

  • NHS Newham Clinical Commissioning Group (17 002 523)

    Statement Not upheld Mental health services 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • East London NHS Foundation Trust (16 009 167)

    Statement Not upheld Mental health services 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • Sussex Partnership NHS Foundation Trust (16 001 553)

    Statement Upheld Mental health services 22-May-2017

    Summary: The Ombudsmen find fault with the Trust and Council for failing to carry out discharge planning as they should have and failing to properly meet needs arising from autism. This caused a delayed discharge, anxiety and distress. The Ombudsmen recommend a remedy to address this.

  • Barnet, Enfield & Haringey Mental Health NHS Trust (16 016 075)

    Statement Upheld Mental health services 08-May-2017

    Summary: The Council and the Trust failed to consider and record the complainants' right to challenge safeguarding allegations made about them during a safeguarding investigation. This was against natural justice. The Council and the Trust also failed to provide a vulnerable adult with an independent advocate despite agreeing this as a safeguarding outcome. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainants and review their safeguarding procedures so lessons can be learnt.

  • Lancashire Care NHS Foundation Trust (16 012 935)

    Statement Closed after initial enquiries Mental health services 02-May-2017

    Summary: The Ombudsmen will not investigate Ms G's complaints about the actions of a joint Council and Trust mental health team. The complaint about the support worker is late and there are no reasons to investigate it now. An investigation of the Trust's complaint handling is unlikely to achieve anything more for Ms G than the Trust's written response has already offered.

  • Northumberland, Tyne & Wear NHS Foundation Trust (16 003 416)

    Statement Not upheld Mental health services 10-Apr-2017

    Summary: The Ombudsmen are satisfied there was no fault in the care provided by a Council and Trust to a woman who was detained under the Mental Health Act. However, the Ombudsmen did find fault with the Trust's failure to clarify who should be treated as her nearest relative. The Ombudsmen also found fault with the handling of a safeguarding investigation by the Council and Trust.

  • Avon & Wiltshire Mental Health Partnership NHS Trust (16 001 679)

    Statement Not upheld Mental health services 07-Apr-2017

    Summary: Mrs X complained the Council and Trust failed to offer adequate support for her husband. She says the situation at home deteriorated as a result. The evidence demonstrates the Council and Trust offered appropriate support. Therefore, there is no evidence of fault.

  • NAViGO Health & Social Care CIC (16 015 072)

    Statement Closed after initial enquiries Mental health services 03-Apr-2017

    Summary: The Ombudsmen will not investigate Mrs F's complaint about the actions of the Council and NAViGO. The Council was not responsible for any of the matters Mrs F complains about. An investigation by the Ombudsmen would not be able to resolve the conflict of evidence about what happened when a care co-ordinator visited Mrs F's home. NAViGO has already updated its complaints policy in light of Mrs F's experience. An investigation of its complaint handling is unlikely to achieve more.

  • Somerset Partnership NHS Foundation Trust (16 009 115)

    Statement Not upheld Mental health services 30-Mar-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

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