General Practice


Recent statements in this category are shown below:

  • Oak Vale Medical Centre (16 004 170)

    Statement Not upheld General Practice 02-May-2017

    Summary: Miss X complains about her mother, Mrs T's treatment in hospital, in a care home and while receiving community care services. Mrs T's discharge from hospital was delayed and the record-keeping in hospital was poor. The Trust should apologise for this. There is also evidence Mrs T was injured by her carer. However, the care provider, on behalf of the Council, has taken suitable action as a result of Miss X's complaint.

  • Salisbury Medical Practice (16 008 772)

    Statement Upheld General Practice 25-Apr-2017

    Summary: There was fault by the Care Home (which acted for the Council) in ordering and by the GP in prescribing appropriate pain-relief for a woman with dementia and facial neuralgia. There was a failure by the Care Home to keep records and to identify safeguarding concerns and a failure by the Council to investigate safeguarding issues fully. These faults caused avoidable distress. To remedy the injustice, the Council and GP will apologise and review procedures. The Council will make a symbolic payment to the woman's son to reflect his avoidable distress.

  • Aireborough Family Practice (15 015 477)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Armley Moor Medical Centre (15 015 476)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Healey Surgery (15 009 259)

    Statement Not upheld General Practice 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Barmston Medical Centre (16 001 944)

    Statement Not upheld General Practice 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Southend Medical Centre (16 006 160)

    Statement Upheld General Practice 20-Mar-2017

    Summary: The Ombudsmen found fault in the way a Practice responded to requests for a home visit. It did not refer the requests to a GP and this caused avoidable uncertainty and stress. There was fault in a subsequent safeguarding investigation as it did not seek the views of the alleged perpetrator. This caused a delay in Mr C finding out the answers he was seeking. The Ombudsmen also found fault by NHS England for misinforming Mr C and causing further delays. The Ombudsmen has recommended these organisations apologise to Mr C and provide payments as a tangible acknowledgement of the injustice Mr C experienced.

  • Charnwood Surgery (15 015 956)

    Statement Upheld General Practice 31-Jan-2017

    Summary: The Ombudsmen found fault by the Council and a Trust in the way they dealt with the complainant's late mother's discharge from hospital and then provided care and support to her at home. The Council and the Trust also failed to provide suitable care and support to prevent the complainant's mother developing pressure ulcers and this contributed to a decline in her wellbeing. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and pay £5,000 to her mother's estate. The Council has also agreed to pay the complainant £250 for her time and trouble in dealing with the complaint.

  • Limetree Surgery (16 006 508)

    Statement Not upheld General Practice 30-Jan-2017

    Summary: The Ombudsmen have found no evidence of significant fault in how a GP Surgery made a child protection referral, or in how a Council responded to the referral. The Ombudsmen have therefore closed the case.

  • Your Health Partnership (16 006 108)

    Statement Not upheld General Practice 23-Jan-2017

    Summary: There was a delay in referring a man with cancer symptoms for an endoscopy, but this did not affect the outcome. The Council delayed in responding to a request for emergency respite care. However, there was no fault with the care and equipment offered in the last days of his life.

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