Environment and regulation


Recent reports in this category are shown below:

  • Leicester City Council (23 015 548)

    Statement Closed after initial enquiries Trading standards 13-Feb-2024

    Summary: We will not investigate Mr X’s complaint that the Council failed to properly investigate his report about a local trader. This is because the Council’s actions did not cause Mr X significant injustice and we cannot achieve the outcome Mr X wants, which is to recover the money he paid the trader and force the Council to take action against them at court.

  • Great Yarmouth Borough Council (23 006 010)

    Statement Upheld Licensing 13-Feb-2024

    Summary: The Council was at fault for failing to tell Mr X that he could appeal to a tribunal about the financial penalty it issued him for making a late application under its selective licensing scheme. The Council has agreed to allow Mr X to appeal the penalty now to remedy the injustice caused. The Council was also at fault for failing to provide information about when landlords must apply for a licence to avoid a penalty. However, this did not cause Mr X an injustice.

  • Forest of Dean District Council (23 014 002)

    Statement Closed after initial enquiries Licensing 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint about unlicensed taxis as there is insufficient injustice caused to Mr X to warrant our further involvement.

  • Thurrock Council (23 000 556)

    Report Upheld Refuse and recycling 12-Feb-2024

    Summary: Miss Y complained about the Council’s failure to provide her with a reliable and effective assisted bin collection service. She has a disability and the Council has provided this service for a number of years. But there have been repeated issues with the service, which are still ongoing, despite her previous complaints to us and the Council’s promises to resolve these.

  • East Hampshire District Council (23 015 387)

    Statement Closed after initial enquiries Refuse and recycling 12-Feb-2024

    Summary: We will not investigate this complaint about missed glass collections because there is insufficient evidence of fault by the Council.

  • North Devon District Council (23 015 420)

    Statement Closed after initial enquiries Refuse and recycling 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s waste collection service missing collections in 2023. There is insufficient evidence of significant personal injustice to warrant an investigation. We cannot investigate complaints by parish councils about council services in their area.

  • Birmingham City Council (23 015 463)

    Statement Closed after initial enquiries Trees 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s response to the complainant’s request for the removal or pruning of trees. This is because there is no evidence of significant fault on the Council’s part.

  • London Borough of Barking & Dagenham (23 014 978)

    Statement Closed after initial enquiries Antisocial behaviour 12-Feb-2024

    Summary: We will not investigate this complaint about how the Council dealt with reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council.

  • Bristol City Council (23 015 129)

    Statement Upheld Other 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s delay in dealing with reports of fly tipping. The Council has removed the fly tipped material and apologised for the delay. We are satisfied with the Council’s actions on this point.

  • Darlington Borough Council (23 008 934)

    Statement Closed after initial enquiries Antisocial behaviour 11-Feb-2024

    Summary: We will not exercise discretion to investigate this complaint about parking enforcement. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

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