Lincolnshire County Council (23 015 989)

Statement Closed after initial enquiries Other 26-Feb-2024

Summary: We will not investigate this complaint that the Council is responsible for flooding affecting complainant’s home. This is because the complaint is made late and there is no good reason to exercise discretion and investigate it now.

London Borough of Newham (23 016 152)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We cannot investigate this complaint about damage caused to Ms X’s property from a water leak from a Council owned property as we are prevented from doing so by law.

Harlow District Council (23 016 153)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We will not investigate this complaint that the security of Ms X’s property is compromised by the Council’s management of its green verges bordering her property as Ms X is not caused injustice by the alleged Council fault.

Tandridge District Council (23 005 989)

Statement Upheld Other 23-Feb-2024

Summary: Mrs X complained the Council has failed to take appropriate action against her neighbour around rubbish accumulation and an overgrown garden which led to a rat infestation. The Council delayed dealing with the matter and let it drift. It served a formal notice on Mrs X’s neighbour in April 2023 however it has still not been complied with. The Council agreed to make a symbolic payment to Mrs X to acknowledge the distress and uncertainty caused. It will also take action to bring its investigation to a conclusion and prevent further rat infestations in the future.

Bristol City Council (23 014 527)

Statement Closed after initial enquiries Other 22-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with concerns about a vehicle encampment. This is because we are unlikely to find fault.

North Somerset Council (23 013 194)

Statement Closed after initial enquiries Other 20-Feb-2024

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a property management company as requested by Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Bristol City Council (23 015 129)

Statement Upheld Other 12-Feb-2024

Summary: We will not investigate this complaint about the Council’s delay in dealing with reports of fly tipping. The Council has removed the fly tipped material and apologised for the delay. We are satisfied with the Council’s actions on this point.

Oxford City Council (23 015 211)

Statement Closed after initial enquiries Other 09-Feb-2024

Summary: We will not investigate this complaint about the way the Council investigated a complaint made against Mr X or the conduct of its officers during a visit to his home. There is not enough evidence of fault in the Council’s action, and Mr X has not suffered a significant personal injustice.

London Borough of Wandsworth (23 008 085)

Statement Upheld Other 07-Feb-2024

Summary: There was fault by the Council, by not considering the full range of powers when deciding to enforce a waste offence. The Council has agreed to refund the money paid, and so we have completed our investigation.

Blackpool Borough Council (23 014 241)

Statement Closed after initial enquiries Other 06-Feb-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate enforcement action when he reported a leaking toilet from another flat. There is not enough evidence to justify an investigation.