Drainage


Recent statements in this category are shown below:

  • Pendle Borough Council (16 014 575)

    Statement Not upheld Drainage 22-Sep-2017

    Summary: There was no fault in the way the Council responded to concerns raised about water flowing onto a back street behind Mr X's property.

  • Dorset County Council (17 007 416)

    Statement Closed after initial enquiries Drainage 14-Sep-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council's failure to take enforcement action. There is no evidence of administrative fault in the way the Council reached its decision.

  • Barnsley Metropolitan Borough Council (17 007 224)

    Statement Closed after initial enquiries Drainage 12-Sep-2017

    Summary: Mr X complained about the Council's failure over several years to address flooding from a highway culvert near his home. The Ombudsman will not exercise his discretion to investigate this complaint which was made outside the 12 month limit for complaints. The Council has programmed work for the culvert but Mr X has his own responsibilities for limiting the flooding on his land.

  • Shropshire Council (17 006 517)

    Statement Closed after initial enquiries Drainage 21-Aug-2017

    Summary: Mr and Mrs X complained about the Council giving misleading advice about the benefits of a flood alleviation scheme on their land. They say the works have not protected their home and have devalued their land. The Ombudsman will not investigate this complaint. The claim of misrepresentation is a private legal matter which may only be decided by the courts.

  • City Of Bradford Metropolitan District Council (16 014 284)

    Statement Closed after initial enquiries Drainage 18-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint that the Council failed to take action throughout 2016 which lead to her property flooding in December. It is unlikely we can add to the Council's investigation.

  • Birmingham City Council (16 015 379)

    Statement Not upheld Drainage 14-Aug-2017

    Summary: I have stopped investigating this drainage complaint as the alleged fault has not caused an injustice.

  • Doncaster Metropolitan Borough Council (17 006 480)

    Statement Closed after initial enquiries Drainage 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council being responsible for a personal injury and whether it misled a court. Mr X used his legal remedy and a court has decided the case.

  • Surrey County Council (17 002 905)

    Statement Closed after initial enquiries Drainage 06-Jul-2017

    Summary: The Ombudsman will not investigate Miss C's complaint that the Council's failure to maintain a surface water drainage system contributed to flooding which caused significant damage to her property. This is because it is reasonable to expect Miss C to pursue a court remedy.

  • Northumberland Council (16 015 568)

    Statement Closed after initial enquiries Drainage 27-Jun-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the diversion of highway water underneath his property has caused flooding and associated damage. This is because it is reasonable to expect Mr B to pursue a court remedy.

  • Cumbria County Council (17 003 461)

    Statement Closed after initial enquiries Drainage 22-Jun-2017

    Summary: Mr X complained about the Council's failure to prevent highway water run-off causing dampness to his house wall. The Ombudsman will not investigate this complaint. The Council has agreed a plan with Mr X to improve highway drainage outside his home in future. The Ombudsman will not investigate a complaint if the Council has already provided a reasonable remedy.

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