Recent statements in this category are shown below:
Statement Not upheld Drainage 19-Jun-2017
Summary: Mr A complains the Council has failed to take action to address the lack of drainage on the road that runs along the outside of his property which causes repeated flooding of his land. While there were some minor administrative failings, the Council has no liability to take action to install drainage on the road and, as it has now agreed to carry out some works as a goodwill gesture to help Mr A, we will not pursue the complaint any further.
Statement Closed after initial enquiries Drainage 14-Jun-2017
Summary: Mrs X complained about the Council's failure to maintain surface water drains and gullies in her area. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mrs X.
Statement Upheld Drainage 03-May-2017
Summary: Mr and Mrs C complain the Council did not act to prevent or minimise flooding into their garden in 2016. The Ombudsman has found evidence of fault. She has upheld the complaint and completed the investigation because the Council agrees to apologise and pay redress to Mr and Mrs C.
Statement Closed after initial enquiries Drainage 25-Apr-2017
Summary: The Ombudsman will not investigate Ms F's complaint about the Council's responsibility for flooding on her property. The courts can assess liability and award damages in a way the Ombudsman can't. The Council has now agreed a date for remedial works to start so an investigation would not achieve anything more.
Statement Closed after initial enquiries Drainage 07-Apr-2017
Summary: Mr X complained about the Council's refusal to accept liability for flooding damage to his home. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to seek a remedy in the small claims court.
Statement Closed after initial enquiries Drainage 30-Mar-2017
Summary: The Ombudsman will not investigate Mr X's complaint about the flooding to his home. It is reasonable to expect him to go to court if he considers the Council failed to correctly identify the cause of flooding in 2015.
Statement Not upheld Drainage 30-Mar-2017
Summary: The Council acted without fault in investigating water damage to a neighbouring property even though it could not show which owner has responsibility for a boundary wall between its property and its neighbour and it failed to properly record a surveyor's visit.
Statement Closed after initial enquiries Drainage 29-Mar-2017
Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council considered drainage issues on new planning applications. Further investigation of the complaint is unlikely to find fault by the Council or of an identifiable injustice to Mr B.
Statement Closed after initial enquiries Drainage 24-Mar-2017
Summary: Mrs A complains the Council has not taken action to prevent flooding which she says is as a result of the construction of a neighbouring property. The Ombudsman will not investigate this complaint as he cannot see any evidence of fault in the Council's actions.
Statement Not upheld Drainage 16-Mar-2017
Summary: There is no fault in the way the Council has responded to reports of flooding on the road outside Mr X's property.