London Borough of Merton (23 015 956)

Statement Closed after initial enquiries Cemeteries and crematoria 14-Feb-2024

Summary: We will not investigate this complaint about the Council’s decision to remove a display step Mr X placed on a relative’s grave. This is because an investigation would be unlikely to find fault with the Council’s actions.

Liverpool City Council (23 013 530)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Jan-2024

Summary: Ms X complains the Council was wrong to allow work to take place at a burial plot owned by a deceased relative but for which no transfer of ownership had taken place. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.

North Lincolnshire Council (23 014 012)

Statement Closed after initial enquiries Cemeteries and crematoria 16-Jan-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to properly record information about Mr X’s deceased relatives, amongst other complaint points. This is because an investigation would be unlikely to result in finding fault on the Council’s part.

Cheshire West & Chester Council (23 011 462)

Statement Closed after initial enquiries Cemeteries and crematoria 15-Dec-2023

Summary: We will not investigate Mrs X’s complaint about a member of staff at a crematorium. This is because an investigation by this office would not be able to add to the response already provided by the Council’s previous investigation of the matter.

Gateshead Metropolitan Borough Council (23 000 030)

Statement Closed after initial enquiries Cemeteries and crematoria 12-Dec-2023

Summary: We will not investigate this complaint about excessive leaves from a cemetery because we are satisfied with the actions the Council has already taken and there is not enough significant injustice to warrant our investigation.

Charnwood Borough Council (23 011 883)

Statement Closed after initial enquiries Cemeteries and crematoria 23-Nov-2023

Summary: We will not investigate this complaint about the management of a cemetery. This is because there is no evidence of significant fault on the Council’s part.

Dacorum Borough Council (23 010 335)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Nov-2023

Summary: The Ombudsman will not investigate this complaint about cemetery fees because there is insufficient evidence of fault by the Council.

Plymouth City Council (23 009 971)

Statement Closed after initial enquiries Cemeteries and crematoria 15-Oct-2023

Summary: We will not investigate Mr X’s complaint that the Council has failed to properly maintain a churchyard. This is because the Council’s actions have not caused Mr X significant injustice.

Elmbridge Borough Council (22 017 943)

Statement Upheld Cemeteries and crematoria 15-Oct-2023

Summary: Mr X complains that within four months of purchasing a burial plot it was subject to flooding which was upsetting for his mother and the family as a whole. We found there was fault by the Council because information about potential flooding was not given to the family at the time it was bought, despite flooding previously. We recommended actions the Council should take and proposed a payment to the family for distress.

Spelthorne Borough Council (23 009 124)

Statement Closed after initial enquiries Cemeteries and crematoria 12-Oct-2023

Summary: We will not investigate this complaint about the Council’s request for Mr X to remove potted plants from a cemetery. This is because we would be unlikely to find fault with the Council’s actions. Further, Mr X has not suffered a personal injustice due to this matter.