Special educational needs


Recent statements in this category are shown below:

  • Wirral Metropolitan Borough Council (17 000 025)

    Statement Not upheld Special educational needs 16-Oct-2017

    Summary: The length of time taken to finalise Z's EHCP is not due to fault on the part of the Council. Nor is there any evidence of fault in the way the Council determined Z's indicative budget.

  • Liverpool City Council (17 009 072)

    Statement Closed after initial enquiries Special educational needs 13-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the provisions of an Education and Health Care Plan (EHCP). This is because the complainant has the right to appeal to the Special Educational Needs Tribunal, and it is reasonable to expect her to do so.

  • Essex County Council (17 000 943)

    Statement Upheld Special educational needs 13-Oct-2017

    Summary: The Council was at fault in how long it took to issue a final EHC plan for C, and in how long it took to name a school for him to attend. These delays contributed to C not receiving any alternative educational provision between January and April 2017, which also meant that the terms of his EHC plan were not met. The Council has agreed to pay Mrs B £1250 to use for C's educational benefit. This remedies the injustice caused.

  • Suffolk County Council (17 000 415)

    Statement Upheld Special educational needs 09-Oct-2017

    Summary: The Council was at fault when it delayed completing Y's EHC Plan, delayed requesting Social Care information for the assessment, did not obtain health advice and gave Mrs X false hope that it would create a specialist sensory centre for Y's transfer to high school. These faults led to confusion, frustration and distress for the family, and time and trouble for Mrs X. The Council has already apologised and offered Mrs X £500. The Council has agreed to review its processes. The Council was not at fault in how it provided interpreting for Y's Educational Psychology assessment or in how it considered whether to provide a sensory centre.

  • Staffordshire County Council (16 015 186)

    Statement Upheld Special educational needs 05-Oct-2017

    Summary: Mr C complains his son (D) did not receive a service from the Council's Autism Outreach Team, which was specified in his EHCP. The Council has been asked to pay a financial remedy to reflect Mr C's uncertainty and time and trouble.

  • London Borough of Hammersmith & Fulham (17 000 813)

    Statement Upheld Special educational needs 03-Oct-2017

    Summary: There was fault in the way the Council dealt with Y's transition to sixth form. His college did not receive his SEN statement. This led to Y missing out on SEN support he should have received. The Council agreed to make a payment for Mrs X to use to support Y and to pay her £250 to reflect the time and trouble she spent pursuing the complaint. The Council also agreed to review whether further pupils were affected.

  • Somerset County Council (16 017 034)

    Statement Upheld Special educational needs 28-Sep-2017

    Summary: Mrs L said the Council failed to ensure her daughter, M, was receiving the services specified in her statement of special educational needs. There is evidence of fault and the Council has been asked to apologise and amend its procedures. A speech and language therapist will consider whether M needs any further services and the Council has been asked to give Mrs L a financial remedy.

  • Cambridgeshire County Council (17 008 757)

    Statement Closed after initial enquiries Special educational needs 28-Sep-2017

    Summary: The Ombudsman will not investigate Mrs D's complaint about delay in producing an education health and care plan. This is because the extent of the injustice is unclear until the outcome of Mrs D's appeal to SEND is known.

  • Cambridgeshire County Council (15 019 551)

    Statement Upheld Special educational needs 28-Sep-2017

    Summary: Due to a mistaken assumption about a court order the Council decided not to involve a parent (Mr C) in an EHC needs and assessment process about his son (G). The Council has acknowledged fault. To fully remedy fault the Ombudsman recommended and the Council agreed to pay Mr C £1000 to acknowledge distress to feelings and review training for SEN Team case officers in background knowledge of family law.

  • Surrey County Council (17 008 568)

    Statement Closed after initial enquiries Special educational needs 27-Sep-2017

    Summary: The Information Commissioner's Office is better placed to consider Mr and Mrs P's allegation of a Data Protection Act breach. We will not investigate their complaint about a delay in producing an Education Health and Care Plan. It is unlikely we could achieve a significantly better outcome than already offered.

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