School transport


Recent statements in this category are shown below:

  • Wokingham Borough Council (23 013 634)

    Statement Closed after initial enquiries School transport 13-Feb-2024

    Summary: We will not investigate Mrs X’s complaint about post 16 home to school transport. We are unlikely to achieve a significantly different remedy than already offered.

  • Devon County Council (23 015 423)

    Statement Closed after initial enquiries School transport 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to stop providing transport for Miss X’s son Mr Y to attend respite care. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Bedford Borough Council (23 014 923)

    Statement Closed after initial enquiries School transport 12-Feb-2024

    Summary: We will not investigate this complaint about the support with post 16 transport provided to the complainant’s son. This is because there is not enough evidence of fault by the Council.

  • London Borough of Hillingdon (23 004 882)

    Statement Upheld School transport 08-Feb-2024

    Summary: Miss X complained on behalf of a family member, Miss Y. Miss X said the Council failed to consider all the evidence available when it decided not to provide Miss Y with post-16 travel assistance. There was no fault in the way the Council decided not to award Miss Y travel assistance. There was fault in the Council’s record keeping. The Council should apologise to Miss X for the uncertainty caused by the fault and carry out a service improvement.

  • Sheffield City Council (23 005 429)

    Statement Upheld School transport 08-Feb-2024

    Summary: Ms F complained on behalf of her grandson that the Council failed to plan his transition from children’s to adults’ services, causing delay in assessment and failure to provide a taxi to school. There was fault in transition planning but this did not cause injustice. The Council failed to book school transport for three days but has now funded this, which remedies the injustice caused.

  • Birmingham City Council (23 007 017)

    Statement Upheld School transport 07-Feb-2024

    Summary: Ms X complained about the outcome of a home to school transport appeal for her son, Y. We found fault because the Council failed to properly record the deliberations by the appeal panels and show how the panels arrived at their decisions to refuse Y school transport. It also failed to provide sufficient detail in its decision letters. This has caused Ms X and Y distress and uncertainty. The Council has agreed to apologise to Ms X and hold a fresh stage 2 appeal panel. If it decides to award Y with school transport it has agreed to consider whether to make payments to Ms X and Y to recognise the injustice caused by its earlier decisions. So we have completed our investigation.

  • Oldham Metropolitan Borough Council (23 015 134)

    Statement Closed after initial enquiries School transport 06-Feb-2024

    Summary: We will not investigate this complaint about home to school transport. The Council has accepted it was at fault when it failed to tell Ms X her son’s transport had changed. We could not add anything to this point. There is not enough evidence of fault in the Council’s decision to change the transport it provides to Ms X’s son.

  • Leicestershire County Council (23 008 735)

    Statement Upheld School transport 06-Feb-2024

    Summary: We found fault on Mrs S’s complaint about the Council’s decision to suspend her son’s special educational needs transport with immediate effect and no warning. It failed to show staff recorded concerns, show these were passed to managers, alerted Mrs S to them, provided a record of a meeting, follow up and review control measures previously discussed, and respond to her initial complaint. The agreed action remedies the injustice caused.

  • Lincolnshire County Council (23 010 202)

    Statement Not upheld School transport 31-Jan-2024

    Summary: Mrs B complained that the Council failed to properly consider her application and appeal for school transport for her daughter when her travel arrangements changed. We have not identified fault with the actions of the Council which caused Mrs B an injustice.

  • Walsall Metropolitan Borough Council (23 010 532)

    Statement Upheld School transport 31-Jan-2024

    Summary: Miss X complained about the Council’s decision to refuse free school transport for her daughter. There was fault in how the Council considered Miss X's appeal, but this did not result in a flawed decision. Nonetheless, the Council’s fault caused Miss X avoidable frustration, for which it will apologise. The Council will also remind staff of the test they should apply when considering free school transport appeals.

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