School transport


Recent statements in this category are shown below:

  • North Yorkshire County Council (16 014 565)

    Statement Not upheld School transport 25-Apr-2017

    Summary: The Council took its decision to withdraw a paid transport place for Mr X's son, Y, without fault.

  • Darlington Borough Council (16 011 904)

    Statement Upheld School transport 25-Apr-2017

    Summary: The Council provided incorrect information to a parent about collection and drop-off arrangements for non-statutory school transport. There was also fault by the Council in leaving a child in the village rather than returning her to her home address, without giving her parents appropriate advance notice.

  • East Sussex County Council (16 007 539)

    Statement Upheld School transport 24-Apr-2017

    Summary: The Council failed to demonstrate that it properly considered Mr X's application and appeal for help with school transport for his 16-year-old disabled son. It has agreed to reconsider his appeal, fully explain the reasons for its decision, and reimburse his transport costs if the decision is in his favour.

  • Luton Borough Council (17 000 341)

    Statement Closed after initial enquiries School transport 20-Apr-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's refusal to award a transport allowance to help her take her children to school. The Council's review and appeal process has a final stage and it would be reasonable for Mrs A to use it.

  • Manchester City Council (16 017 294)

    Statement Closed after initial enquiries School transport 11-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free educational transport for the complainant's child. This is because there is no evidence of fault in the way the Committee hearing the appeal made its decision.

  • St Helens Metropolitan Borough Council (16 013 095)

    Statement Upheld School transport 03-Apr-2017

    Summary: There is no evidence of fault by the Council when it introduced a new school transport policy or when it considered Mr B's appeal. But the appeals process in its transport policy did not have sufficient regard for government guidance and its full transport policy was not readily available online.

  • Manchester City Council (16 017 462)

    Statement Closed after initial enquiries School transport 31-Mar-2017

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council's refusal to grant free school transport for her children because it is unlikely he would find fault on the Council's part.

  • Medway Council (16 012 898)

    Statement Not upheld School transport 31-Mar-2017

    Summary: The Ombudsman found no evidence of fault in how the Council considered Mrs L's application for free school transport for her daughter.

  • East Sussex County Council (16 005 516)

    Statement Upheld School transport 30-Mar-2017

    Summary: The Council was at fault in the way it considered Mrs X's application and appeal for home to school transport for her son who has special educational needs. It has agreed to refer the case back to the appeal panel, reimburse travel expenses if the panel finds in her favour, and review the wording of its school transport policy.

  • Hampshire County Council (16 013 391)

    Statement Upheld School transport 30-Mar-2017

    Summary: There is some evidence of fault in the Council's handling of Mr Y's appeal against the decision not to offer free school transport for his child. The Council will conduct a fresh appeal to be heard by three panel members.

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