School transport


Recent statements in this category are shown below:

  • Nottinghamshire County Council (17 005 392)

    Statement Closed after initial enquiries School transport 21-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free school transport for the complainant's child. It is unlikely an investigation would find fault in the way the panel made its decision.

  • Kent County Council (17 005 052)

    Statement Closed after initial enquiries School transport 21-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free school transport for the complainant's child. It is unlikely an investigation would find fault in the way the panel made its decision.

  • Dorset County Council (17 003 753)

    Statement Closed after initial enquiries School transport 21-Aug-2017

    Summary: Miss B complained about the way the Council considered her appeal for free school transport. The Ombudsman will not investigate the complaint because Miss B's circumstances have now changed and she accepts she cannot receive free school transport from the start of the new school year.

  • Wokingham Borough Council (17 006 032)

    Statement Closed after initial enquiries School transport 18-Aug-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's decision to refuse her daughter, Y, free school transport.

  • Cheshire West & Chester Council (16 019 465)

    Statement Not upheld School transport 16-Aug-2017

    Summary: There was no fault in the way the Council dealt with Mrs T's application for home to school transport for her daughter. The appeal committee's decision was not flawed by fault so the Ombudsman cannot question the outcome of the appeal.

  • Surrey County Council (17 005 018)

    Statement Closed after initial enquiries School transport 09-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free transport to school for the complainant's son. This is because there is no evidence of fault in the way the Council has made the decision.

  • Derbyshire County Council (17 005 361)

    Statement Closed after initial enquiries School transport 07-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the refusal of free education transport for the complainant's son to his school. This is because the complaint is made late, and there are not good reasons to exercise the Ombudsman's discretion to investigate it now.

  • Hertfordshire County Council (17 000 780)

    Statement Upheld School transport 02-Aug-2017

    Summary: The Council has agreed to reimburse Ms Y for school transport costs. It will also remind members of appeal panels to specify dates when deciding to make payments.

  • London Borough of Newham (17 000 205)

    Statement Upheld School transport 28-Jul-2017

    Summary: During the course of my investigation the Council agreed to reinstate Y's bus pass for home-to-school travel, and has further agreed to review Y's entitlement to travel by taxi. The Council will also consider any reimbursement of transport costs to Y's mother. The Ombudsman welcomes these proposals and asks the Council to complete its review within four weeks of our final decision.

  • London Borough of Newham (17 001 605)

    Statement Not upheld School transport 26-Jul-2017

    Summary: Ms B complains the Council failed to provide school transport for her child. There is no evidence of Council fault .

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