Other


Recent statements in this category are shown below:

  • East Sussex County Council (16 018 129)

    Statement Upheld Other 18-Aug-2017

    Summary: the Council failed to provide Miss B with information about how to request a special diet for her daughter's free school meals and delayed providing a menu. An apology and a reminder of the need to follow the procedures is satisfactory remedy for the injustice caused.

  • West Sussex County Council (17 004 620)

    Statement Closed after initial enquiries Other 21-Jul-2017

    Summary: The Ombudsman will not investigate Ms H's complaint for Mr and Mrs G that the Council has acted unfairly and unreasonably by not agreeing to re-issue a Fixed Penalty Notice for them failing to cause their son to attend school regularly, or to withdraw its prosecution of them in the magistrates' court following a Supreme Court decision relevant to their case. There is not enough evidence of procedural fault by the Council causing Mr and Mrs G injustice, and the Ombudsman cannot investigate the Council's handling of court action against them.

  • London Borough of Ealing (17 004 881)

    Statement Closed after initial enquiries Other 19-Jul-2017

    Summary: The Ombudsman will not investigate Mrs C's complaint that a school gate has damaged her car. It would be reasonable for Mrs C to take the matter to court and we cannot investigate what happens in schools.

  • London Borough of Hackney (17 004 711)

    Statement Upheld Other 11-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about an inappropriate comment made by an officer to the complainant. This is because the Council has provided a fair and proportionate response and it is unlikely an investigation would lead to a different outcome.

  • Medway Council (17 004 391)

    Statement Closed after initial enquiries Other 10-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about the administration of grammar school entrance exams. This is because there is no sign of fault in the Council's decision making to justify the Ombudsman's involvement.

  • Durham County Council (16 018 761)

    Statement Closed after initial enquiries Other 07-Jul-2017

    Summary: We should not investigate Mr K's complaint about the Council's handling of his ex-partner's request for their child to change schools. It is unlikely we would find fault, and the courts are better placed to decide the central issue.

  • Warwickshire County Council (17 002 027)

    Statement Closed after initial enquiries Other 15-Jun-2017

    Summary: The Ombudsman will not investigate this complaint that the Council funds a private school place for a child. This is because there is no connection between the child and the complainant and because the complainant has not been caused an injustice.

  • London Borough of Waltham Forest (15 014 973)

    Statement Not upheld Other 31-May-2017

    Summary: There was no fault by the Council in how it dealt with the nursery's application for Free Early Entitlement funding.

  • Kent County Council (17 001 381)

    Statement Closed after initial enquiries Other 23-May-2017

    Summary: The Ombudsman has no power to investigate a complaint about a Council failing to reply to Mr F's complaints made about how a school is managed.

  • Stoke-on-Trent City Council (17 001 319)

    Statement Closed after initial enquiries Other 19-May-2017

    Summary: The Ombudsman will not investigate this complaint that the Council failed to respond to an email. This is because there is limited impact on the complainant and his questions need to be answered by a different council. In addition the Ombudsman cannot investigate complaints about school academies or personnel issues.

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