Telford & Wrekin Council (25 002 140)

Statement Closed after initial enquiries Alternative provision 25-Nov-2025

Summary: We will not investigate part of Mrs X’s and Mr Y’s complaint about the Council’s failure to secure an education for their child or the content of their EHC Plan because it is late. We will not investigate part of the complaint because Mrs X and Mr Y had a right to appeal to a tribunal. We cannot investigate part of the complaint because Mrs X and Mr Y appealed to a tribunal. We will not investigate the remainder because there is no worthwhile outcome.

London Borough of Bromley (25 007 084)

Statement Closed after initial enquiries Alternative provision 24-Nov-2025

Summary: We cannot investigate part of this complaint about the Council’s failure to organise full-time education for Q because the complainants appealed to a tribunal and the law says we cannot investigate. We will not investigate the remainder because the claimed injustice is not significant enough to warrant our involvement.

Hampshire County Council (24 020 262)

Statement Upheld Alternative provision 20-Nov-2025

Summary: The Council was at fault for failing to ensure the Education Health and Care Plan was reviewed within statutory timescales for Ms X’s grandchild, Y. The Council was also at fault for failing to ensure Y had access to suitable education for over two and a half terms. The Council agreed to apologise to Ms X and pay her £400 to recognise the injustice caused.

Warwickshire County Council (25 009 149)

Statement Closed after initial enquiries Alternative provision 20-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s failure to provide alternative education to her child or its failure to secure the content of her child’s Education, Health and Care Plan. The complaint is late, and there are no good reasons to exercise our discretion to investigate now.

Bristol City Council (24 021 921)

Statement Upheld Alternative provision 19-Nov-2025

Summary: Miss X complained the Council failed to ensure her son received appropriate education and provision. We find the Council was at fault for its delay in providing alternative provision for Miss X’s son. It was also at fault for its failure to provide the special educational provision in Miss X’s son’s Education, Health and Care Plan and for its communication with Miss X. This caused Miss X distress, uncertainty and frustration and Miss X’s son missed out on education and provision. The Council has agreed to apologise to Miss X and make payments to reflect the injustice caused.

Staffordshire County Council (24 023 456)

Statement Upheld Alternative provision 14-Nov-2025

Summary: Mrs X complained the Council failed to issue her child’s final amended Education, Health and Care Plan within the statutory timescales, and failed to provide suitable alternative provision when her child was out of school. We find the Council at fault for delays, failing to provide suitable education and special educational provision, and failing to learn from previous complaints. The Council has agreed to apologise, make a payment to Mrs X, and take action to improve its services.

Medway Council (24 018 853)

Statement Upheld Alternative provision 13-Nov-2025

Summary: Ms X complains the Council failed to provide adequate education for her child Y while excluded from school. We found fault by the Council as it delayed making alternative provision for Y resulting in a loss of educational provision for Y and distress. We recommended the Council apologises and makes a payment to Ms X.

Gloucestershire County Council (24 017 117)

Statement Upheld Alternative provision 11-Nov-2025

Summary: Mrs Y complains the Council did not act when her child, who I will call C, stopped attending school in July 2023. Although the Council allocated a secondary school from September 2023, Mrs Y said it was unsuitable for C. Mrs Y asked for a bespoke package of education to be delivered outside of school. We find fault in the parts of the complaint within our jurisdiction because the Council did not consider whether C needed alternative provision in November 2023 when the school confirmed C was not attending. There is also fault in the Council’s handling of the complaint. The Council will apologise and make a symbolic payment.

South Gloucestershire Council (24 010 920)

Statement Upheld Alternative provision 10-Nov-2025

Summary: There was fault by the Council, because it did not arrange alternative provision for a child who could not attend school, and the Council has agreed to offer a financial remedy to reflect his loss of education. The Council was also at fault because of a delay in responding to the complaint, but this did not cause an injustice.

Sandwell Metropolitan Borough Council (25 006 965)

Statement Closed after initial enquiries Alternative provision 10-Nov-2025

Summary: We cannot investigate Miss X’s complaint about lack of education provision as Miss X has issued judicial review proceedings against the Council. It is reasonable to expect Miss X to complete the Children Act complaints procedure once court proceedings end.