Recent statements in this category are shown below:
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Derbyshire County Council (24 004 015)
Statement Upheld Alternative provision 14-Oct-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her son Z received the provision set out in his Education, Health and Care plan. It failed to show it considered whether alternative provision was needed and whether provision under his plan was being provided when circumstances changed. It also delayed holding an annual review of his plan. The Council agreed to send her an apology, £3,600 for lost educational provision, £200 for the delay, and review its procedures to ensure the failures found cannot be repeated on future cases.
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Hampshire County Council (24 021 445)
Statement Upheld Alternative provision 13-Oct-2025
Summary: Miss X complained that since 2021, the Council has not provided her child with a suitable education. We find the Council at fault for failing to secure the special educational provision in her child’s Education, Health and Care Plan and for failing to consider whether it had a duty to arrange alternative provision while her child was not attending school. This caused a loss of specialist support and avoidable uncertainty. The Council has agreed to apologise and make a payment to Miss X.
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North Yorkshire Council (25 007 055)
Statement Closed after initial enquiries Alternative provision 13-Oct-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the content of her child’s Education, Health and Care Plan or its decision not to provide alternative provision. This is because she appealed to the SEND Tribunal, and the law says we cannot investigate.
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Norfolk County Council (25 009 710)
Statement Closed after initial enquiries Alternative provision 12-Oct-2025
Summary: We will not investigate this complaint about the contents of her child’s Education, Health and Care Plan. This is would have been reasonable for Mrs X to appeal to the tribunal.
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Worcestershire County Council (25 005 691)
Statement Closed after initial enquiries Alternative provision 08-Oct-2025
Summary: We cannot investigate Miss X’s complaint about a lack of education during a Tribunal appeal period. We will not investigate the lack of education before then as we cannot investigate education provided by a school and the time period of missing education is not significant enough to justify an investigation.
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Lincolnshire County Council (25 004 962)
Statement Closed after initial enquiries Alternative provision 08-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide Alternative Provision. This is because there is not enough evidence of fault.
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Statement Upheld Alternative provision 07-Oct-2025
Summary: Ms D complained the Council has failed to provide her daughter J with suitable full-time education that met her special educational needs. We found delay in putting provision in place which caused J to miss out on some education. The Council has agreed to make a payment to Ms D to remedy the injustice that caused.
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West Sussex County Council (24 011 946)
Statement Upheld Alternative provision 07-Oct-2025
Summary: We found the Council delayed issuing Y’s Education Health and Care Plan and failed to provide alternative education between March 2024 and September 2024. We recommended an apology and a payment to recognise the impact.
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London Borough of Islington (24 020 656)
Statement Upheld Alternative provision 05-Oct-2025
Summary: Ms X complained the Council failed to provide her child, Z, the special educational provision set out in his Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following an annual review. This caused Z and Ms X frustration. The Council has agreed to apologise to remedy the injustice caused.
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Statement Upheld Alternative provision 02-Oct-2025
Summary: Ms F complained the Council failed to put in place alternative provision for her daughter and delayed issuing a final EHC Plan. As a result, her daughter’s education has suffered and the family was caused significant stress. We found there was a five-month delay in issuing the plan and fault in not providing alternative provision for three school terms. The Council has agreed to apologise and pay Ms F £6,000 to be used for her daughter’s educational benefit to remedy the injustice.