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Leicester City Council (24 005 927 fr)
Report Upheld Homelessness 09-Mar-2026
Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.
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Buckinghamshire Council (24 012 399)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Buckinghamshire Council (25 022 150)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Royal Borough of Windsor and Maidenhead Council (24 023 246)
Report Upheld School transport 10-Feb-2026
Summary: The Council failed to decide if it was “necessary” to provide appropriate free transport to enable Ms X’s adult daughter, Miss Y, to attend the college named in her Education, Health and Care (EHC) Plan. It confused matters for adult learners, like Miss Y, who began their course after the age of 19, with the education transport rules for sixth form students. The Council’s amended Transport Policy 2024/2025 was not in line with the Education Act 1996 or case law for 19–25 year old learners with an EHC Plan. The faults caused Ms X avoidable frustration, avoidable time and trouble and uncertainty to her and Miss Y.
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North Tyneside Metropolitan Borough Council (24 020 290)
Report Upheld Alternative provision 04-Feb-2026
Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X’s child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty.
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Warwickshire County Council (24 020 756)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained about the Council’s delay in assessing her child’s special educational needs and issuing an Education, Health and Care Plan. We found avoidable delay by the Council. The Council, which had already apologised, agreed to make a symbolic payment to Mrs X in recognition of the avoidable distress caused by its delay.
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Statement Upheld Special educational needs 27-Jan-2026
Summary: Ms X complained the Council failed to organise provision in her son’s Education, Health and Care Plan. We found fault because the Council took too long to source and deliver specialist services and a gym membership for him. This caused Ms X avoidable distress, frustration and uncertainty. It also meant her son missed out on services he was due. To remedy this injustice, the Council has agreed to apologise to Y and Ms X and make a payment to her.
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West Sussex County Council (24 021 298)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained the Council delayed carrying out Education Health and Care Plan reviews and failed to provide the education set out in the plans. The Council failed to meet the statutory timescales in respect of three annual review causing distress and frustrating Mrs X’s appeal rights. A financial remedy for the injustice is agreed.
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London Borough of Hackney (24 022 448)
Statement Upheld Assessment and care plan 27-Jan-2026
Summary: Mrs X complained about the Council’s handling of her care and support assessment. We found avoidable delay by the Council in completing the assessment. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the avoidable distress the delay caused.
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Derby City Council (24 023 086)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate Ms Y’s complaint about the Council’s provision of education for her client’s daughter. It is not separable from the matters a Tribunal considered.