Decision search
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Leicester City Council (23 015 268)
Report Upheld Homelessness 15-Oct-2024
Summary: Ms X complains that the Council failed to provide sufficient support with her homelessness and failed to provide suitable accommodation for her and her children. As a result, Ms X and her family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Ms X also considers the stress of living in unsuitable accommodation has significantly affected her mental and physical health.
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Worcestershire County Council (23 014 839)
Report Upheld Special educational needs 15-Oct-2024
Summary: Ms X complained about how the Council handled the education and met the special educational needs of her foster child, Y, who she looked after under a kinship care arrangement. She said Y missed out on special educational provision and was isolated from all other children, which affected Y’s education and wellbeing, caused Ms X frustration and distress and put Y’s placement with her at risk. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended).
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Rotherham Metropolitan Borough Council (24 007 487)
Statement Closed after initial enquiries Council tax 08-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for council tax reduction. This is because the complaint is outside the Ombudsman’s jurisdiction as it was reasonable for Mrs X to use her right of appeal.
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Derbyshire County Council (24 007 496)
Statement Closed after initial enquiries Other 08-Oct-2024
Summary: We cannot investigate this complaint about the actions of social workers and a local safeguarding process. The matters complained of are closely linked to a court process and either were or could reasonably have been raised in court. A permanent legal bar prevents us investigating them.
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London Borough of Wandsworth (24 007 651)
Statement Closed after initial enquiries Allocations 08-Oct-2024
Summary: We will not investigate this complaint. There was no fault in the Council giving Miss X’s housing application Band D priority.
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Coventry City Council (24 007 712)
Statement Closed after initial enquiries Child protection 08-Oct-2024
Summary: We will not investigate this complaint about child protection failings by the Council as doing so would be unlikely to lead to different or better outcome for Mr X, or to any worthwhile outcome in terms of Council practice.
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Mansfield District Council (24 007 729)
Statement Closed after initial enquiries Homelessness 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Birmingham City Council (24 007 774)
Statement Closed after initial enquiries Other 08-Oct-2024
Summary: We will not investigate Mrs X’s complaints about the accuracy of the Council’s internal correspondence or its use of language regarding service users. This is because the Council has already apologised to Mrs X and sent reminders to its staff about documenting meetings accurately and its use of language. Therefore, an investigation by the Ombudsman is unlikely to achieve any additional outcome. We also cannot achieve Mrs X’s desired outcome to discipline staff as the law says we cannot investigate personnel matters.
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London Borough of Barnet (24 007 794)
Statement Closed after initial enquiries Council tax 08-Oct-2024
Summary: We will not investigate this complaint about the Council providing incorrect information about the complainant receiving a refund of his council tax. This is because there is insufficient evidence of the complainant being caused a significant enough injustice to warrant an investigation. The complainant also complains the Council took him to court for non-payment of his council tax. We have no legal jurisdiction to investigate a complaint about the start of court action.
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West Sussex County Council (24 007 927)
Statement Closed after initial enquiries Transport 08-Oct-2024
Summary: We will not investigate this complaint about an application for a Blue Badge because the Council is still considering the application.