Decision search
Your search has 53873 results
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Transport for London (24 021 232)
Report Upheld Other 09-Oct-2025
Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.
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Leicester City Council (24 005 927)
Report Upheld Homelessness 09-Oct-2025
Summary: Mr X complained that the Council failed to provide sufficient support with his homelessness and housing application and that it also failed to provide suitable accommodation for him and his family. As a result, Mr X and his family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Mr X also considers that this has been detrimental to the health and development of his children.
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Hereford & Worcester Fire & Rescue Service (25 011 715)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate this complaint that members of the Fire Service stalked him. Further investigation would not lead to a different outcome.
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Devon County Council (25 012 143)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate this complaint that a civil enforcement officer gave incorrect advice as it is unlikely we will find fault causing an injustice to the complainant and we cannot achieve the outcome he seeks.
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Cheshire East Council (25 012 196)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal. Further, there is a remedy available through the courts and insufficient evidence of fault by the Council.
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North Northamptonshire Council (25 012 231)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is insufficient injustice to warrant investigation.
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Essex County Council (25 013 215)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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London Borough of Enfield (24 014 891)
Statement Upheld School transport 30-Sep-2025
Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.
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Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.
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St Albans City Council (24 019 295)
Statement Closed after initial enquiries Noise 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.