Decision search
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London Borough of Barking & Dagenham (25 002 702)
Report Upheld Allocations 04-Jun-2026
Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.
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Manchester City Council (24 018 348)
Statement Upheld Special educational needs 12-May-2026
Summary: The Council failed to issue D’s Education, Health and Care Plan within statutory timescales and delayed putting alternative provision in place after D stopped attending school. To remedy the injustice caused by this fault, the Council has agreed to carry out the actions set out at the end of this statement.
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Sheffield City Council (24 018 754)
Statement Upheld Residential care 12-May-2026
Summary: Mrs X complained the Council delivered poor care to her late father, Mr Y. We found the Council was at fault in how it managed the provision of Mr Y’s mattress and his repositioning, and in its record keeping of medication administration. This caused Mrs X frustration and avoidable uncertainty. The Council will apologise to Mrs X and make a symbolic payment to recognise the distress caused.
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Cannock Chase District Council (24 020 505)
Statement Closed after initial enquiries Council tax 12-May-2026
Summary: We will not investigate Miss X’s complaint about a council tax penalty charge. This is because there is an appeal right to the Valuation Tribunal and it would have been reasonable to expect Miss X to use it.
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North Yorkshire Fire & Rescue Authority (24 023 273)
Statement Not upheld Other 12-May-2026
Summary: Mr X complained about the Council’s failure to act in response to his report of a fire safety risk at a holiday let. We did not find the Authority to be at fault because it took action in accordance with national guidance and local policy.
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Bath and North East Somerset Council (25 006 049)
Statement Upheld Special educational needs 12-May-2026
Summary: We cannot investigate Miss X’s complaint about the process the Council followed in deciding her son’s special educational needs support. She had a right of appeal to the SEND Tribunal about these matters, and our role cannot overlap that of the Tribunal. However, the Council was at fault for a delay in deciding Miss X’s son’s support. It has agreed to apologise, and it will take steps to improve its service.
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London Borough of Waltham Forest (25 008 275)
Statement Upheld Antisocial behaviour 12-May-2026
Summary: Mr X complained on behalf of Ms Y and Mr Z about how the Council dealt with its investigation into complaints about an alleged noise disturbance from their property which was submitted by their neighbour. There was fault by the Council for its failure to decide whether a statutory noise nuisance existed. The Council will take action to remedy the injustice caused.
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Preston City Council (25 009 181)
Statement Closed after initial enquiries Refuse and recycling 12-May-2026
Summary: We will not investigate this complaint about waste collection. We are satisfied with the actions the Council proposes to take, and the injustice is not significant enough to justify our further involvement.
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Cambridgeshire County Council (25 010 516)
Statement Upheld Transport 12-May-2026
Summary: Ms X complains about the Council’s failure to renew her Blue Badge, despite there being no change in her circumstances. We found the Council to be at fault because it was unable to demonstrate it carried out a proper review of Ms X’s mobility or hidden disability. This left Ms X uncertain as to whether her application was properly considered. To remedy this injustice, the Council agreed to apologise and reconsider her application. It will also take action to improve its service.
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Herefordshire Council (25 010 592)
Statement Closed after initial enquiries Councillor conduct and standards 12-May-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided not to appoint him to the school admissions appeals panel. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.