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South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
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Worcester City Council (24 008 871)
Statement Not upheld Homelessness 17-Mar-2026
Summary: Miss X complained the Council failed to correctly respond to her homelessness application. We find no fault in the Council’s actions as it took a considered approach to reach a solution based on the individual circumstance of the case.
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Staffordshire County Council (24 023 396)
Statement Closed after initial enquiries Charging 17-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s financial assessment after his mother went into a care home. This is because his complaint is late and we have seen no good reason why he could not have complained to us sooner.
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Hertfordshire County Council (25 004 257)
Statement Upheld Special educational needs 17-Mar-2026
Summary: There was fault by the Council. There was poor communication and delay when dealing with an education personal budget request. The Council also failed to ensure that a child received the provision in Section F of an Education, Health and Care Plan after the school had told officers that the child was not receiving all the provision. An apology and a symbolic payment remedies the injustice.
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Hertfordshire County Council (25 004 260)
Statement Upheld Alternative provision 17-Mar-2026
Summary: There was fault by the Council. There was poor communication and delay when dealing with an education personal budget request. The Council also failed to ensure that a child received the provision in Section F of an Education, Health and Care Plan after the school had told officers that the child was not receiving all the provision. An apology and a symbolic payment remedies the injustice.
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London Borough of Islington (25 004 878)
Statement Not upheld Special educational needs 17-Mar-2026
Summary: Mrs X complained the Council failed to support her son, Y, back into education. She also complained about the delay in completing the annual review process. Mrs X said Y missed a year of education and Education, Health and Care (EHC) Plan provision. She also said the process distressed her and impacted the family financially. The Council was not at fault.
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Nottingham City Council (25 005 326)
Statement Closed after initial enquiries Council tax 17-Mar-2026
Summary: We will not investigate this complaint about the Council holding Mr X liable for unpaid council tax he says he is not responsible for, the Council failing to provide benefits Mr X says he is entitled to and failing to provide information he has requested. This is because the Valuation Tribunal and the Information Commissioner’s Office are best placed to deal with this complaint.
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Plymouth City Council (25 005 330)
Statement Upheld Safeguarding 17-Mar-2026
Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.
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Statement Upheld Special educational needs 17-Mar-2026
Summary: Ms F complained about the Council’s handling of the annual review process for her son’s (X) Education, Health, and Care plan and actions around her personal budget requests. The Council agreed it had failed to adhere to statutory timescales and communicated poorly. This was fault. It has since set out the provision X should have received and backdated his personal budget in a direct payment to Ms F. We found this addressed the injustice X experienced. The Council will also apologise and make payment to Ms F to acknowledge the unnecessary distress and uncertainty she experienced.
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London Borough of Lewisham (25 005 867)
Statement Upheld Special educational needs 17-Mar-2026
Summary: Mrs X complains the Council failed to deal with education for her son Y properly. The Council is at fault because it did not properly consider whether it should provide alternative education for Y. Y missed educational provision. The Council should apologise, make a symbolic payment to Mrs X and provide an action plan showing how it will ensure that alternative education is properly considered.