Decision search
Your search has 57394 results
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London Borough of Lambeth (24 023 103)
Statement Not upheld Allocations 05-May-2026
Summary: Miss X complains the Council did not complete a housing review properly, causing avoidable distress. The Council is not at fault.
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Lancashire County Council (25 001 776)
Statement Upheld Special educational needs 05-May-2026
Summary: Mrs X complained about significant delays by the Council in carrying out her son, Y’s, Education, Health and Care needs assessment. Mrs X also complained the Council failed to put alternative provision in place, and about delays responding to her formal complaint. The Council was at fault for delays and for failing to properly consider its duty to provide alternative provision. The Council agreed to provide a symbolic financial remedy for the uncertainty and distress this caused.
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Barnsley Metropolitan Borough Council (25 003 145)
Statement Closed after initial enquiries Traffic management 05-May-2026
Summary: We will not investigate this complaint the council’s actions led to a loss of income for Mr X. This is because he has the opportunity of obtaining a remedy by taking the matter to court which places the complaint outside our jurisdiction.
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Kent County Council (25 005 116)
Statement Upheld Special educational needs 05-May-2026
Summary: Mrs X complained about the Council’s actions linked to her son’s education, the late issue of his Education, Health and Care Plan and its complaint handling and communication. We found fault because the Council issued the plan outside of statutory timescales and did not communicate about Mrs X’s complaint in a timely manner. This caused Mrs X avoidable distress and frustration. It meant Y’s plan was in force later than it should have been which delayed relevant appeal rights. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Bexley (25 005 486)
Statement Upheld Homelessness 05-May-2026
Summary: Miss X complained about the Council’s failings when making her direct offers of accommodation in 2024. We found fault in the Council’s delay in telling Miss X it would not pursue a Notice to Quit, in its failure to communicate effectively with Miss X and internally and the Council’s record keeping. We also found fault with the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a payment to recognise Miss X’s distress. The Council has also agreed to review its record keeping and complaint handling.
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London Borough of Newham (25 005 753)
Statement Upheld Allocations 05-May-2026
Summary: We have found fault with the Council for how it reached its decision to remove Miss X’s emergency rehousing status. This caused Miss X and her family avoidable distress. The Council has agreed to take action to remedy the injustice caused.
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London Borough of Hounslow (25 007 499)
Statement Upheld Allocations 05-May-2026
Summary: Ms Z, on behalf of Mr X, complained the Council failed to provide him with adequate support as a care leaver when offering a housing association property he said he couldn’t afford and failed to offer him a council property despite the care leavers local offer stating it would. The local offer documentation contained misleading information and the claimed enhanced support was not provided causing Mr X to refuse a property and remain without permanent accommodation. To remedy the injustice the Council will review Mr X’s decision to refuse the property taking input from Mr X and his personal advisor.
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London Borough of Hackney (25 008 488)
Statement Upheld Allocations 05-May-2026
Summary: Ms X complained the Council delayed sending medical assessment forms and delayed completing the assessment. The process that should have been completed within one month took a year causing uncertainty and anxiety. A symbolic payment is agreed to acknowledge this.
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Shropshire Council (25 009 294)
Statement Not upheld Disabled facilities grants 05-May-2026
Summary: Miss X complains the Council has not dealt properly with occupational therapy assessments and adaptions to her property, causing avoidable distress. The Council is not at fault.
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Isle of Wight Council (25 010 212)
Statement Upheld Special educational needs 05-May-2026
Summary: Mr X complained about the way the Council dealt with his child, Z’s special educational needs and educational provision. We have found fault by the Council causing injustice, in failing to: complete the annual review of Z’s Education Health and Care Plan within statutory timescales; properly consider its duty to make alternative provision for Z; and its communication failures. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the missed education and upset caused by its other failures; and a service improvement.