Decision search
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Report Upheld Special educational needs 07-Jan-2025
Summary: As part of an earlier investigation, the Council agreed with us to provide speech and language therapy (SALT) for Ms B’s daughter, Ms K, in line with her Education, Health and Care (EHC) Plan. It also agreed to make ongoing payments and, if it could not provide SALT, to complete a fundamental review of the situation and share this with Ms B and us. Ms B complained that the Council failed to provide the remedy as agreed with us. Ms B says this caused her distress and frustration and meant that her daughter missed the SALT she was entitled to.
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Report Upheld Special educational needs 18-Dec-2024
Summary: Mrs X complained about the Council’s failure to provide tutoring for her child Y, when Y could not go to school, and delay approving funding for a special school place. As a result, Y was out of education until April 2024 and Mrs X could not work and experienced avoidable distress and frustration.
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London Borough of Waltham Forest (24 012 852)
Statement Closed after initial enquiries Refuse and recycling 17-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of missed bin collections and its response to the complainant. This is because further investigation would not lead to a different outcome.
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London Borough of Redbridge (24 012 923)
Statement Closed after initial enquiries Enforcement 17-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control and concerns about the use of a building. This is because we are unlikely to find fault.
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Leeds City Council (24 013 544)
Statement Closed after initial enquiries Traffic management 17-Dec-2024
Summary: We will not investigate this complaint about the introduction of a car club scheme. This is because there is insufficient evidence of fault by the Council.
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Manchester City Council (24 013 820)
Statement Closed after initial enquiries Parking and other penalties 17-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Noice because the Council has provided a satisfactory response.
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Telford & Wrekin Council (24 013 884)
Statement Closed after initial enquiries Other 17-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s pre-planning application advice. The complaint is late and there are no good reasons to investigate it now.
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Bury Metropolitan Borough Council (24 014 170)
Statement Closed after initial enquiries Planning applications 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint that the Council approved an application to convert a property she owns without her permission. This is because the injustice she claims stems from the actions of the person who made the application and caused damage to her property and we could not hold the Council responsible for this.
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Birmingham City Council (24 014 278)
Statement Closed after initial enquiries Street furniture and lighting 17-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a streetlight. There is not enough evidence of fault by the Council to justify investigating.
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City of Doncaster Council (24 014 438)
Statement Closed after initial enquiries Other 17-Dec-2024
Summary: We cannot investigate Miss X’s complaint as it is made on behalf of a public body. The law prevents us from considering such complaints.