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The Grange Care Centre (Cheltenham) Limited (23 013 400)
Report Upheld Charging 28-Nov-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about the Grange Care Centre (Cheltenham) Limited withholding fees for the care provided to the complainant’s late mother. The woman paid her fees in full, before NHS-funded nursing care payments (FNC) were awarded retrospectively. We found the care provider: had no clear contract setting out what happens when a person is awarded FNC; did not provide a statement of account for money it still held; increased care fees to include the FNC without notice; and did not respond properly to the complaints. This leaves the woman’s estate out of pocket for payments made before NHS funding was applied.
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East Suffolk Council (24 009 230)
Statement Closed after initial enquiries Allocations 12-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing application while waiting for her property to be sold. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Worcestershire County Council (24 009 336)
Statement Closed after initial enquiries Other 12-Nov-2024
Summary: We cannot investigate Miss X’s complaint the Council ignored her reports of coercive control. Part of the complaint is late and more recent matters have been considered by the Court.
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London Borough of Southwark (24 009 402)
Statement Closed after initial enquiries Allocations 12-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s banding priority for housing. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Surrey County Council (24 008 912)
Statement Closed after initial enquiries Highway repair and maintenance 12-Nov-2024
Summary: We will not investigate this complaint about the way the Council handled works to the kerb along the complainant’s road. This is primarily because there is not enough evidence of fault by the Council, and it is reasonable to expect the complainant to use the court remedies available to him.
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Nottinghamshire County Council (24 008 921)
Statement Closed after initial enquiries Traffic management 12-Nov-2024
Summary: We will not investigate this complaint that the Council will not deal with pavement parking outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.
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Solihull Metropolitan Borough Council (24 009 038)
Statement Closed after initial enquiries Domiciliary care 12-Nov-2024
Summary: We will not investigate Mrs A’s complaint, brought by Mrs B, about the care visits from a Council-commissioned care provider and the information the provider gave in response to the complaint. We could not add to the Council’s investigation nor achieve a different outcome, and the matters complained of did not cause Mrs A sufficient significant personal injustice to warrant investigation.
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Surrey County Council (24 009 536)
Statement Closed after initial enquiries Special educational needs 12-Nov-2024
Summary: We will not investigate this complaint about education matters concerning Mrs X’s adult child, Mr Y. We lack his consent to do so and there is thus no worthwhile outcome achievable by investigating.
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Ashford Borough Council (24 009 551)
Statement Closed after initial enquiries Allocations 12-Nov-2024
Summary: We will not investigate this complaint that the Council has not provided the complainant with a new home even though her flat is too small and there is disrepair. This is because there is insufficient evidence of fault by the Council and we cannot investigate issues which relate to a council’s role as a landlord.
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City of Bradford Metropolitan District Council (24 009 616)
Statement Closed after initial enquiries Private housing 12-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of disrepair issues at Ms X’s privately rented accommodation. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.