Decision search
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South Gloucestershire Council (25 006 248)
Report Upheld Homelessness 27-Apr-2026
Summary: Ms X complained the Council refused to support her and her child when they fled domestic abuse in 2023. Specifically, she says the Council decided they did not qualify for homelessness assistance because they did not have a local connection to the area. Instead, the Council referred them back to their previous area, where the domestic abuse had occurred, on the basis that they had a local connection there. Ms X says these decisions have severely affected her mental health and wellbeing and placed her and her child at risk of further harm.
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Derbyshire County Council (25 005 374)
Statement Upheld Special educational needs 21-Apr-2026
Summary: We have found fault with the Council for failing to secure a suitable education or Mrs X’s son, Y when he was unable to attend school. This caused him to miss education and the whole family avoidable distress. The Council has agreed to remedy the injustice.
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London Borough of Ealing (25 006 446)
Statement Closed after initial enquiries Charging 21-Apr-2026
Summary: We cannot investigate Ms X’s complaint about the Council charging her late mother, Mrs Y, for a full contribution towards her placement at a care home. This is because the matter has been considered by the courts. The law prevents us from investigating complaints which have already been considered by the courts. Ms X’s complaint is also late and there are no good reasons why she did not complain sooner.
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Halton Borough Council (25 007 395)
Statement Upheld Assessment and care plan 21-Apr-2026
Summary: We have found fault in the Council’s actions. The Council failed to properly consider Mrs B’s request for an assessment of her husband under the Mental Health Act 1983 and its communications with Mrs B were poor. This fault has caused distress to Mrs B and her husband. The Council has agreed to apologise to Mrs B and her husband and to pay them a small financial remedy.
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Kent County Council (25 007 471)
Statement Upheld Special educational needs 21-Apr-2026
Summary: Mrs F complained the Council failed to provide education or secure the content of her child’s Education, Health and Care plan when her child stopped attending school. We found fault in the way the Council considered its duties under section 19 of the Education Act 1996 which has caused uncertainty. It also failed to issue a final education, health and care plan on time causing Mrs F’s appeal rights to be delayed. The Council has agreed to make a symbolic payment to Mrs F to remedy this injustice.
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London Borough of Croydon (25 007 996)
Statement Upheld Allocations 21-Apr-2026
Summary: The Council delayed reviewing its decision to remove Ms X from its housing register and delayed accepting its homelessness duties to her. This caused Ms X uncertainty, distress and meant Ms X and her family lived in unsuitable accommodation for six months. The Council’s failure to offer interim accommodation also resulted in Ms X and her family facing a forced eviction and being street homeless for one night. The Council has agreed to apologise and make a payment to Ms X.
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Gloucestershire County Council (25 008 700)
Statement Upheld School admissions 21-Apr-2026
Summary: Mr X complained the Council did not conduct his child’s school admissions appeal correctly. We found fault because the appeals panel failed to adequately evidence its considerations of whether the school concerned could admit more children. This caused Mr X avoidable distress. To remedy the injustice caused by this fault, the Council has agreed to apologise and arrange a fresh appeal.
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Statement Upheld Charging 21-Apr-2026
Summary: The Council is at fault in the way it carried out Mr X’s financial assessment and calculated his disability related expenditure (DRE). The Council has agreed to apologise to Mr X’s representative, Mrs Y, and complete a review of Mr X’s care plan and a new financial assessment.
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St Helens Metropolitan Borough Council (25 009 611)
Statement Closed after initial enquiries Enforcement 21-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the way the Council considered the report of a breach of planning control and in the way it approved a retrospective planning application.
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Royal Borough of Kensington & Chelsea (25 009 905)
Statement Upheld Homelessness 21-Apr-2026
Summary: Mr X complained about the Council’s delay in complying with its agreement to further review his homelessness application. We found fault by the Council which caused Mr X avoidable distress. The Council had since completed its further review and apologised to Mr X for its delay. The Council also agreed to make a symbolic payment to Mr X to suitably and proportionately address the injustice caused by its fault.