Local welfare payments


Recent statements in this category are shown below:

  • Torbay Council (23 014 077)

    Statement Upheld Local welfare payments 26-Jan-2024

    Summary: We will not investigate Mr X’s complaint about delay in the Council considering his request for support to help cover the cost of moving and to furnish his new property. He also complains the Council failed to provide his reasonable adjustments. This is because an investigation would not lead to any different findings or outcomes.

  • London Borough of Sutton (23 008 437)

    Statement Closed after initial enquiries Local welfare payments 14-Nov-2023

    Summary: We will not investigate this complaint about the Council refusing a discretionary housing payment for Miss X. There is insufficient evidence any fault by the Council caused Miss X injustice, and there is no evidence of fault in its most recent assessment.

  • Salford City Council (23 007 047)

    Statement Closed after initial enquiries Local welfare payments 25-Sep-2023

    Summary: We will not investigate this complaint about the Council’s refusal to award a discretionary Household Support Fund payment. There is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Croydon (23 005 158)

    Statement Closed after initial enquiries Local welfare payments 20-Aug-2023

    Summary: We will not investigate this complaint about welfare payments because there is no evidence of fault by the Council.

  • London Borough of Camden (23 005 059)

    Statement Closed after initial enquiries Local welfare payments 31-Jul-2023

    Summary: We will not investigate this complaint about letters sent to Miss X by the Council. This is because the complaint concerns the Council’s handling of Miss X’s personal data and this is a matter best dealt with by the Information Commissioner’s Office.

  • Southend-on-Sea City Council (23 001 902)

    Statement Closed after initial enquiries Local welfare payments 07-Jun-2023

    Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s application for the essential living fund. This is because we would be unlikely to find fault with the Council’s actions.

  • London Borough of Lambeth (22 018 239)

    Statement Closed after initial enquiries Local welfare payments 03-May-2023

    Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application to the Household Support Fund. There was no fault in the Council refusing the January 2023 application on the grounds that it was fewer than 12 months since Ms X’s previous award. It would be disproportionate to investigate the concerns about the Council’s communications and complaint-handling in isolation.

  • London Borough of Enfield (22 016 701)

    Statement Closed after initial enquiries Local welfare payments 03-Apr-2023

    Summary: A man complained about the Council’s refusal of his application for Discretionary Housing Payments. But we will not investigate this matter as there is insufficient evidence of fault by the Council.

  • London Borough of Lewisham (22 010 242)

    Statement Not upheld Local welfare payments 17-Mar-2023

    Summary: Miss X complained about the way the Council decided and implemented its household support fund. There was no fault in the Council’s decision making.

  • Northumberland County Council (22 006 688)

    Statement Upheld Local welfare payments 06-Jan-2023

    Summary: Mrs F complained the Council failed to publish the discretionary energy rebate scheme in a timely manner. She also said it provided her with misleading information and its complaints handling and communication was poor. We find the Council was at fault for its communication with Mrs F and its complaints handling. The Council has agreed to our recommendations to address the injustice caused by fault.

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