Domiciliary care


Recent statements in this category are shown below:

  • Agincare UK Limited (23 003 914)

    Statement Upheld Domiciliary care 13-Feb-2024

    Summary: Mr X complained care worker’s visits to his mother, Mrs Y, were shorter than they should have been. We find the visits were frequently short and there were occasions Mrs Y did not receive appropriate care. This caused Mrs Y distress and Mr X distress and uncertainty. Agincare UK Limited will pay Mr X £200 in recognition of his injustice. Agincare UK Limited has reduced Mrs Y’s outstanding invoice by £1000, which remedies her injustice.

  • Walsall Metropolitan Borough Council (23 014 392)

    Statement Closed after initial enquiries Domiciliary care 13-Feb-2024

    Summary: We will not investigate this complaint about the care Mr X received. We do not consider the representative, Mr Y, to be suitable.

  • Bolton Metropolitan Borough Council (23 014 162)

    Statement Closed after initial enquiries Domiciliary care 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s refusal to accept Mrs C as a suitable representative for Mrs D. We do not consider Mrs C to be a suitable representative to act on behalf of Mrs D.

  • Walsall Metropolitan Borough Council (23 012 946)

    Statement Upheld Domiciliary care 01-Feb-2024

    Summary: We will not investigate this complaint about adult social care at home. The Council accepts failures in care support and delay responding to the complaint. The Council has apologised and waived the care fees. It is unlikely an Ombudsman investigation would achieve anything further.

  • Deeon Limited (22 015 756)

    Statement Upheld Domiciliary care 29-Jan-2024

    Summary: Ms X complains the Care Provider has not provided safe social care for her mother, Mrs Y. The Care Provider is at fault because care records were not fully kept. The Care Provider has already provided an appropriate remedy.

  • Eagle and Jinnah Partnership (23 011 683)

    Statement Closed after initial enquiries Domiciliary care 24-Jan-2024

    Summary: We will not investigate Ms X’s complaint about an incident that happened in November 2021 which led to her father falling and suffering a serious injury. She says the carer failed to move her father appropriately. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

  • Curantis Healthcare Limited (23 012 521)

    Statement Closed after initial enquiries Domiciliary care 23-Jan-2024

    Summary: We will not investigate Mr D’s complaint that his late mother’s, Mrs C’s, care provider’s failed to ensure she received her medication as prescribed. This is because we could not make a different finding to that already given to Mr D even if we investigated. We could not now provide Mrs C with a remedy even if we investigated as she is now deceased.

  • Bath and North East Somerset Council (23 013 855)

    Statement Closed after initial enquiries Domiciliary care 17-Jan-2024

    Summary: We will not investigate this complaint about lack of care and support provided to Ms B over the past seven years. This is because Ms B could have come to us sooner if she was concerned about the Council’s actions. There is no good reason for us to exercise discretion to investigate this late complaint now.

  • North Tyneside Metropolitan Borough Council (23 012 525)

    Statement Closed after initial enquiries Domiciliary care 10-Jan-2024

    Summary: We will not investigate Mr X’s complaint about a care provider commissioned by the Council not being safe. He also complains about the care provider giving notice to end his care package. This is because an investigation would not lead to a different outcome as we cannot achieve the outcome Mr X wants. In addition, there is insufficient evidence of fault.

  • My Homecare Assistance Limited (23 012 681)

    Statement Closed after initial enquiries Domiciliary care 08-Jan-2024

    Summary: We will not investigate Mr X’s complaint about the behaviour of a carer. He says the carer refuses to abide by the wishes of another residents with regards to call times. This is because Mr X does not have consent to bring the complaint on the resident’s behalf. In addition, an investigation would not lead to any worthwhile outcomes.

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