Disabled facilities grants


Recent statements in this category are shown below:

  • Durham County Council (23 005 304)

    Statement Closed after initial enquiries Disabled facilities grants 01-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s refusal to recommend an installation of a driveway via a disabled facilities grant. This is because there is insufficient evidence of fault.

  • London Borough of Harrow (23 005 280)

    Statement Upheld Disabled facilities grants 17-Jan-2024

    Summary: There was no fault in the way the Council decided what adaptations to carry out to Mr B’s property and the Council progressed matters in a timely matter. There was fault as the Council should have told Mr and Mrs B that the works to a rear gate exceeded the approved grant figure before it started the works. There was also fault in the Council’s communications once Mr and Mrs B had complained. The Council has agreed to apologise and pay a symbolic sum to reflect the distress caused by the fault.

  • London Borough of Harrow (23 002 634)

    Statement Upheld Disabled facilities grants 15-Jan-2024

    Summary: Mrs X complains about the Council’s handling of the Disabled Facilities Grant (DFG) for her child, Child Y. There was fault in the Council’s current assessment that Child Y no longer requires the adaptation previously approved in 2021. There has also been considerable delay in the Council’s progression of Child Y’s DFG case, which has caused significant injustice to Mrs X. The Council has agreed to apologise, make a payment to Mrs X and complete a new assessment.

  • North East Derbyshire District Council (23 012 429)

    Statement Upheld Disabled facilities grants 19-Dec-2023

    Summary: The Council’s failure to tell its tenants they can apply for a Disabled Facilities Grant if refused an adaptation under its separate policy was fault. The Council has already identified appropriate action to remedy the injustice caused and improve its services. We have therefore completed our investigation.

  • London Borough of Hounslow (23 004 932)

    Statement Upheld Disabled facilities grants 14-Dec-2023

    Summary: Miss X complained about how the Council handled an Occupational Therapy assessment for her brother, Mr Y. The Council was at fault for failing to properly consider Mr Y’s best interests, which caused him an injustice. It was not at fault in how it handled the Occupational Therapy assessment. The Council will consider whether it needs to take action to protect Mr Y’s best interests.

  • Leeds City Council (23 007 256)

    Statement Not upheld Disabled facilities grants 07-Dec-2023

    Summary: Miss X complained the Council did not agree to her disabled facilities grant (DFG) request. She applied for a dropped kerb and to create a hardstanding at the front of her property. Miss X said this meant she could not leave her property and has lost independence. The Council was not at fault.

  • Wiltshire Council (23 001 892)

    Statement Not upheld Disabled facilities grants 29-Nov-2023

    Summary: Miss X complained about the Council’s handling of her application for a Disabled Facilities Grant. The Council is not at fault for the way it handled her application.

  • North Tyneside Metropolitan Borough Council (23 011 459)

    Statement Closed after initial enquiries Disabled facilities grants 28-Nov-2023

    Summary: We will not investigate this complaint about a wet room installed in 2016. The matter is best dealt with through the court.

  • North East Derbyshire District Council (23 000 219)

    Statement Upheld Disabled facilities grants 21-Nov-2023

    Summary: Rykneld Homes, on behalf of the Council, delayed progressing disabled adaptation works to Mrs X’s kitchen. There was no fault in the decision not to approve works to Mrs X’s bathroom. The Council has agreed to apologise, make a payment to Mrs X, and act to improve its services.

  • Coventry City Council (23 010 064)

    Statement Closed after initial enquiries Disabled facilities grants 15-Nov-2023

    Summary: We will not investigate Mrs X’s complaint that works carried out to her bathroom under the disabled facilities grant scheme were of a poor standard. There is insufficient evidence of fault to justify an investigation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings