Westminster City Council (23 016 447)

Statement Closed after initial enquiries Assessment and care plan 12-Mar-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s care and support needs. He says the Council failed to complete a proper assessment for him as the Council ignored his need for ongoing rehabilitation and physiotherapy. This is because there is insufficient evidence of fault. In addition, there is another body better placed to consider the complaint.

Gloucestershire County Council (23 004 732)

Statement Upheld Assessment and care plan 12-Mar-2024

Summary: The Council has provided evidence that the delay in finding a suitable alternative placement for Mrs X after there was a serious safeguarding concern and the care provider said it could not meet her needs was not entirely in its control. It will however offer Mr X and Mrs X’s daughter a sum in acknowledgment of the distress they witnessed as a result of poor care. The Council could have then arranged a suitable placement for Mrs X within her personal budget but Mr X was unwilling to choose another home.

Royal Borough of Windsor and Maidenhead Council (23 004 762)

Statement Upheld Assessment and care plan 12-Mar-2024

Summary: Ms B complained in her own right and on behalf of her late mother, Mrs C. She complained about the Council’s actions when her mother moved to a care home. She said the Council delayed in carrying out an assessment of her needs. That meant her mother did not receive the care she needed. She said the lack of appropriate care had a significant impact on her mother’s quality of life. It was also distressing for her and the rest of the family. She considered the Council did not respond appropriately to her complaints which added to her distress. There was fault by the Council which caused injustice to Ms B. The Council will apologise, make a payment and review its services.

Surrey County Council (23 016 078)

Statement Upheld Assessment and care plan 11-Mar-2024

Summary: We will not investigate this complaint about how the Council arranged and completed a mental capacity assessment. The Council has upheld the complaint, apologised, and made service improvements. Further investigation would not lead to a different outcome.

Westminster City Council (23 010 989)

Statement Not upheld Assessment and care plan 08-Mar-2024

Summary: Mr X complained the Council did not offer him any form of adult social care support, despite a referral from his GP. We have not found fault in the Council’s actions. The Council has made multiple offers to carry out an assessment for Mr X to understand any need he may have. Mr X has declined to be assessed.

Surrey County Council (23 016 877)

Statement Closed after initial enquiries Assessment and care plan 08-Mar-2024

Summary: We will not investigate this complaint about the Council’s refusal to recommend the installation of a stairlift in Mr X’s home. There is not enough evidence of fault in how the Council reached its decision to justify an investigation.

London Borough of Hackney (23 015 670)

Statement Closed after initial enquiries Assessment and care plan 06-Mar-2024

Summary: We will not investigate Ms B’s complaint about adult social care services. The Council’s actions do not cause the injustice complained about and an investigation cannot achieve the outcome Ms B seeks.

Dudley Metropolitan Borough Council (23 011 121)

Statement Upheld Assessment and care plan 06-Mar-2024

Summary: Miss X complained about the Council’s decision to move her mother to a different care home unless they can pay a top-up fee. We find the Council was at fault. This caused significant distress to Miss X. To address this injustice caused by fault the Council has agreed to several recommendations.

Worcestershire County Council (23 016 006)

Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024

Summary: We will not investigate this complaint about adult social care. This is because a court order covers some of the issues, so we have no power to investigate them. There is not enough evidence of fault in the issues we could investigate to justify an investigation.

Redcar & Cleveland Council (23 016 627)

Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request for care and support. This is because there is not enough evidence of fault in the Council’s actions and further investigation would not lead to different outcome.