Decision search
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London Borough of Bromley (24 022 926)
Statement Upheld Assessment and care plan 31-Mar-2026
Summary: The Council was not at fault for the action it took to meet Mrs X’s needs when she moved into its area. However, when she moved out of the Council’s area, it should have continued delivering her care until the new authority accepted responsibility. It did not do so, for which it was at fault. Mrs X suffered distress, which the Council has agreed to recognise with an apology and a symbolic payment. It will also take steps to improve its service.
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Birmingham City Council (24 023 024)
Statement Closed after initial enquiries Other 31-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with resident’s concerns about vehicles connected to a local business obstructing the road. This is because further investigation would not lead to a different outcome and no worthwhile outcome is achievable by our investigation. We are also satisfied with the Council’s actions.
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London Borough of Enfield (25 003 979)
Statement Upheld Allocations 31-Mar-2026
Summary: We found there was fault in the way the Council dealt with a disrepair report Miss X made. The Council did not properly address its duty to take appropriate action under the Housing Health and Safety Rating System (HHSRS). We also found there was some delay in the Council deciding Miss X’s application to join the housing register but we found its decision not to allow this was in accordance with its policy. We recommended an apology and a payment to recognise the fault caused uncertainty to Miss X.
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Essex County Council (25 005 252)
Statement Upheld Special educational needs 31-Mar-2026
Summary: Mrs X complained about the way the Council carried out the Education Health and Care Plan process for her daughter (Y). She also complained about the Council’s delays in arranging education and special educational provision for Y and the Council’s actions in response to her Personal budget request. We found fault with the Council for the delay in arranging special educational provision for Y, as well as for the delays and failings with the Annual Review and the Personal budget process. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to Mrs X to recognise her and Y’s injustice. The Council has also agreed to review its record keeping.
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London Borough of Enfield (25 005 300)
Statement Closed after initial enquiries Trees 31-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to plant a tree on the public footpath outside his home. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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Kent County Council (25 007 298)
Statement Upheld Special educational needs 31-Mar-2026
Summary: The Council failed to consider its section 19 duty, delayed completing annual reviews of an education, health and care plan and failed to communicate with Mrs X. That meant Mrs X’s daughter missed out on education, Mrs X experienced distress and Mrs X’s appeal right was delayed. An apology and payment to Mrs X is satisfactory remedy.
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Hampshire County Council (25 011 249)
Statement Closed after initial enquiries Special educational needs 31-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Part of the complaint is late and there is no good reason for us to consider it now.
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Kirklees Metropolitan Borough Council (25 012 504)
Statement Closed after initial enquiries Special educational needs 31-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request that it issue his child with an Education, Health and Care Plan. Mr X appealed to the Tribunal which places this part of his complaint outside of our jurisdiction. There is not enough evidence of fault by the Council to warrant us investigating Mr X’s claim the Council failed to provide his child with sufficient nursery education.
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London Borough of Harrow (25 012 969)
Statement Closed after initial enquiries Parking and other penalties 31-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s vehicle crossover application. This is because we are unlikely to add to the Council’s response, and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.
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Dudley Metropolitan Borough Council (25 013 693)
Statement Closed after initial enquiries Special educational needs 31-Mar-2026
Summary: We cannot investigate this complaint about the Council’s failure to provide appropriate education or special educational provison to Mr X’s sister, Y. This is because Mr X used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the matters which he complains of are the subject of the appeal.