Decision search
Your search has 54109 results
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London Borough of Redbridge (24 017 686)
Statement Upheld Charging 21-Oct-2025
Summary: Ms C complains the Council commissioned care provider, Bio Luminuex Healthcare Ltd, failed to provide suitable care and falsified records. Ms C also complains the Council failed to provide proper support for her mother, Mrs D, after she left a care home. The Council is at fault for failing to properly assess Mrs D’s needs before she returned to the community and for inadequate services it commissioned. To put things right the Council has agreed to waive an existing invoice of over £1700, apologise to Mrs D and Ms C for the distress and frustration its actions caused; and make service improvements which include the quality monitoring of the care provider.
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London Borough of Newham (24 019 833)
Statement Upheld Special educational needs 21-Oct-2025
Summary: Ms X uses a personal budget to pay for her child’s special educational needs provision in school. The Council failed to provide Ms X with a right of review when it decided to end her child’s personal budget. The Council also failed to ensure Ms X was sent a direct payment agreement in advance, setting out how the budget should be used. Ms X’s child did not miss out on any provision because of these faults. However the Council’s actions have caused Ms X frustration and uncertainty. To recognise the injustice caused, the Council has agreed to apologise to Ms X and take action to improve its services.
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East Sussex County Council (24 021 545)
Statement Not upheld Traffic management 21-Oct-2025
Summary: Mr F complained about the Council’s refusal to relocate a disabled parking bay. We found no fault.
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London Borough of Waltham Forest (24 021 596)
Statement Upheld Special educational needs 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s actions relating to an Education, Health, and Care Plan. Parts of the complaint are late, and other parts had an alternative legal remedy. Nor will we investigate the delays in completing an annual review, because the Council has agreed to a suitable remedy for Miss X’s injustice. There are no wider public interest issues to justify investigating this complaint.
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London Borough of Brent (24 021 819)
Statement Upheld School transport 21-Oct-2025
Summary: Miss B complained the Council failed to properly consider whether to award school transport for her daughter. The Council failed to properly consider Miss B’s representations, the discretionary element of its policy and failed to arrange a stage two panel to consider the case. That leaves Miss B with some uncertainty about whether her daughter would have secured school transport. An apology, payment to Miss B and training for officers is satisfactory remedy.
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Lancashire County Council (24 022 178)
Statement Upheld Special educational needs 21-Oct-2025
Summary: Miss B complained that the Council, in respect of her son C, had delayed in issuing a final EHC Plan following an assessment and failed to put adequate alternative provision in place. We found fault in the actions of the Council. The Council has agreed to apologise to Miss B and C and make symbolic payments to them.
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London Borough of Islington (24 022 489)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.
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Sheffield City Council (25 000 056)
Statement Upheld Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of a housing application. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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London Borough of Haringey (25 000 471)
Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about a long wait for rehousing through the Council’s housing register because there is insufficient evidence of fault. We cannot investigate complaints about disrepair in Council properties.
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Kent County Council (25 000 562)
Statement Upheld Child protection 21-Oct-2025
Summary: The Council was largely not at fault for the support it offered to Miss X while her daughter, Y, was subject to a child protection plan. It was also not at fault for considering other family options before arranging a foster placement for Y. However, it was at fault for failing to handle Miss X’s requests for financial support properly. It has agreed to apologise to Miss X, and will take steps to improve its service.