Decision search
Your search has 54126 results
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Surrey County Council (24 021 292)
Statement Not upheld Assessment and care plan 28-Oct-2025
Summary: Mr X complained the Council unnecessarily delayed his mother’s discharge from hospital as it would not provide a 24-hour residential care home placement. Based on current evidence we have found no fault by the Council.
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London Borough of Brent (24 021 318)
Statement Upheld Special educational needs 28-Oct-2025
Summary: The Council has accepted that it failed to provide the special educational provision for the complainant’s brother. We agree with the Council’s findings, but we considered the Council had not fully recognised the injustice caused by the loss of education for the brother and avoidable distress to the family. The Council has now agreed to make a symbolic payment for this injustice. We are therefore closing the complaint.
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Coventry City Council (24 023 422)
Statement Closed after initial enquiries Other 28-Oct-2025
Summary: We will not investigate Mrs M’s complaint about a social care assessment for her daughter, G, because we could not add to the Council’s response, and further investigation would not lead to a different outcome. There is insufficient outstanding injustice to justify our involvement.
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Birmingham City Council (25 000 338)
Statement Upheld Allocations 28-Oct-2025
Summary: Mrs X complained about the Council closing her housing application. We find that the Council failed to provide clear information about the documents she needed to submit to support her application, or the evidence it would accept as proof of her address. It then closed Mrs X’s application as incomplete without specifying what information she had not provided. This caused Mrs X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to assess Mrs X’s application and, if she qualifies to join the register, it will backdate her award and registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Newham (25 001 044)
Statement Upheld Parking and other penalties 28-Oct-2025
Summary: Mr X complains the Council did not properly deal with a Penalty Charge Notice (PCN) causing financial loss. The Council gave Mr X contradictory information and passed Mr X’s case to enforcement agents before a deadline to pay had expired. Mr X suffered financial loss. The Council will apologise, allow Mr X to pay the PCN at the original reduced rate, pay Mr X £200 for time and trouble, ensure he is not liable for any enforcement charges in relation to this PCN and train relevant staff.
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Roseberry Care Centres (England) Ltd (25 001 752)
Statement Closed after initial enquiries Charging 28-Oct-2025
Summary: We will not investigate this complaint about an increase in care home fees. There is not enough evidence of fault by the care provider.
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London Borough of Haringey (25 002 280)
Statement Closed after initial enquiries Child protection 28-Oct-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We are unlikely to find fault in the Council’s decision not to accommodate Y. The Information Commissioner’s Office is better placed to consider data protection complaints, and we are unlikely to achieve more than the Council ending child protection plans.
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London Borough of Hillingdon (25 002 685)
Statement Not upheld Allocations 28-Oct-2025
Summary: Mrs D complains about a housing association withdrawing a housing offer. I have ended the investigation because the actions of the housing association are outside of our remit, and we cannot achieve the outcome sought by Mrs D.
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Herefordshire Council (25 002 804)
Statement Upheld School admissions 28-Oct-2025
Summary: We found fault on Mrs Y’s complaint about the Council’s refusal of her request to allow her summer born daughter to start Reception at school after her fifth birthday in September 2026. The Council failed to properly consider her request and decided it was in her best interests to start school in 2025. The complaint procedure also failed to identify this failure. The Council agreed to send Mrs Y an apology, reconsider her request, and review its published arrangements police and online guidance to ensure its legally correct. It will also provide guidance to Delay Panel members about the correct approach for deciding this type of application. It will also ensure her daughter does not lose a place at the preferred school for September 2026.
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Staffordshire County Council (25 003 216)
Statement Closed after initial enquiries Child protection 28-Oct-2025
Summary: We cannot investigate Miss X’s complaint about matters related to the care arrangements of her child. This is because it concerns matters that have formed part of court proceedings.