Decision search
Your search has 54886 results
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London Borough of Enfield (24 017 695)
Report Upheld Antisocial behaviour 15-Dec-2025
Summary: Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe in his own home and is unable to have visitors. He considers the Council should evict the neighbour and ensure he receives care appropriate to his needs.
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Bracknell Forest Council (24 021 270)
Statement Not upheld Assessment and care plan 09-Dec-2025
Summary: The Council has provided satisfactory evidence why it delayed in notifying the housing provider that the late Mr A would not return to his tenancy.
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Brighton & Hove City Council (24 023 029)
Statement Not upheld Assessment and care plan 09-Dec-2025
Summary: The Council was not at fault in relation to the care and support it provided to Mr X, and for later withdrawing that care.
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Sheffield City Council (25 000 651)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Dec-2025
Summary: We will not investigate Miss X’s complaint about how the Council processed her right to buy application. It is reasonable to expect Miss X to challenge the matter in court.
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Cannock Chase District Council (25 001 347)
Statement Not upheld Planning applications 09-Dec-2025
Summary: The Council was not at fault with its handling of a planning application, at a site opposite Mr X’s family home.
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Leicestershire County Council (25 001 812)
Statement Closed after initial enquiries Special educational needs 09-Dec-2025
Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care plan and arranging payment for its provision. Following the complaint the Council carried out the outcome the complainant was seeking. It is, therefore, unlikely further investigation will have a worthwhile outcome.
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London Borough of Lewisham (25 002 786)
Statement Upheld Homelessness 09-Dec-2025
Summary: Miss X complained about the Council’s handling of her homeless application. The Council was at fault for failing to carry out a medical assessment. The Council was not at fault for providing temporary accommodation to Miss X in an area she was at risk of abuse. There is no evidence it knew Miss X was at risk when it placed her there and it moved her promptly to new accommodation when it became aware. The Council has agreed to apologise, pay Miss X a symbolic amount and carry out the medical assessment to remedy the injustice caused.
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London Borough of Ealing (25 003 498)
Statement Not upheld Housing benefit and council tax benefit 09-Dec-2025
Summary: Mrs X complained the Council delayed assessing housing benefit claims. There is no evidence of fault in the time taken by the Council to determine the claims once Mrs X provided all necessary information.
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Devon County Council (25 003 927)
Statement Not upheld School transport 09-Dec-2025
Summary: Mrs X complained about the Council’s decision not to reimburse her for the money she spent transporting her children to and from school. We find no fault with the Council’s decision making.
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West Northamptonshire Council (25 004 574)
Statement Upheld Child protection 09-Dec-2025
Summary: There was fault by the Council because it failed to involve Mr X when it received child safeguarding allegations about his daughter Y. This caused avoidable distress and uncertainty about the actions and decisions the Council might have made had it involved Mr X. The Council will apologise, make a symbolic payment and complete training to front line staff around best practice for engaging and working with fathers.