Decision search
Your search has 54636 results
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London Borough of Enfield (24 017 695)
Report Upheld Antisocial behaviour 15-Dec-2025
Summary: Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe in his own home and is unable to have visitors. He considers the Council should evict the neighbour and ensure he receives care appropriate to his needs.
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Derby City Council (24 017 648)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council was not at fault for its decision about the funding of Miss X’s social care provision. This decision was made in consideration of available evidence and was based on professional opinion, which we have no power to question. However, the Council was at fault for a delay in reviewing Miss X’s support plan. This caused her mother – who was expecting an earlier review – an injustice, for which the Council has agreed to apologise.
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Bolton Metropolitan Borough Council (24 017 980)
Statement Upheld Building control 25-Nov-2025
Summary: Mr X complained the Council failed to progress his complaint about a building control breach in a timely manner. The Council took over two years to make any meaningful progress on Mr X’s complaint. This is fault and caused Mr X undue distress, uncertainty and frustration. The Council agreed to apologise to Mr X and make a payment to recognise the distress caused by the delay. We have also made a service improvement recommendation to reduce the risk of reoccurrence.
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London Borough of Southwark (24 018 237)
Statement Closed after initial enquiries Other 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse a scholarship. This is because there is not enough fault to justify our investigation.
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Bournemouth, Christchurch and Poole Council (24 018 238)
Statement Upheld Special educational needs 25-Nov-2025
Summary: Miss X complained the Council failed to follow statutory guidance when completing an Education, Health and Care (EHC) needs assessment and delayed issuing an amended final EHC Plan. Miss X also complained the Council failed to provide suitable alternative provision for her child and failed to secure the special educational provision in her child’s existing EHC Plan. We have found the Council acted with fault by failing to adhere to statutory timescales and failing to properly consider its relevant duties. We find these faults led to missed educational provision, frustrated appeal rights, and avoidable distress and uncertainty. The Council agreed to apologise and pay a financial remedy to recognise the injustice caused. The Council also agreed to review Z’s EHC Plan and then issue an amended final EHC Plan within statutory timescales.
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Suffolk County Council (24 018 382)
Statement Upheld Friends and family carers 25-Nov-2025
Summary: Mrs X complained about the way the Council dealt with payments for the care of her granddaughter, Y. The Council was at fault for failing to recognise its duty to accommodate Y and make payments to Mr and Mrs X. This caused Mr and Mrs X distress and frustration. The Council has agreed to apologise, backdate payments, make a payment to recognise the injustice caused and make service improvements.
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Gloucestershire County Council (24 018 484)
Statement Not upheld Other 25-Nov-2025
Summary: We have discontinued our investigation into Mr X’s complaint. We could not add anything meaningful to the Council’s own complaint investigation, which has already upheld the complaint in full. And we cannot achieve the outcome Mr X wants, which is compensation for a loss of earnings and for other issues relating to his health. This is a matter for the courts, not the Ombudsman.
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Leicester City Council (24 018 969)
Statement Upheld Special educational needs 25-Nov-2025
Summary: The Council was at fault for delays issuing a child’s Education, Health and Care Plan following a reassessment and for not considering whether it should provide alternative education. This meant the child did not have an up to date Education, Health and Care Plan for a significant period. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the uncertainty and frustration she experienced.
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Chorley Borough Council (24 019 751)
Statement Closed after initial enquiries Disabled facilities grants 25-Nov-2025
Summary: We will not investigate this complaint the Council will not complete adaptations to a property. Further investigation would not lead to a different outcome.
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Statement Upheld Special educational needs 25-Nov-2025
Summary: Ms X complained about the Council’s handling of a child in need assessment and decision. We found fault by the Council for its failure to consider her complaint through the children’s statutory complaints process. It agreed to start this process without delay, apologise to Ms X, and make a symbolic payment to acknowledge the delay and trouble this caused her.