Decision search
Your search has 54156 results
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Wokingham Borough Council (24 016 994)
Statement Closed after initial enquiries Antisocial behaviour 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s response to reports of Anti-social behaviour, affecting Miss X. It is unlikely we would find fault in the Council’s actions, and we cannot achieve what Miss X is looking for.
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Southend-on-Sea City Council (24 017 679)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Miss X complained the Council failed to meet the provisions set out in her son Y’s Education, Health and Care (EHC) Plan. The Council did not complete the annual review or amend the EHC Plan within the statutory timeframe. Miss X also complained about the Council’s poor communication and delays in its complaints process. The Council was at fault and this caused a loss of provision and undue distress. We also found fault in the Council’s poor record-keeping and failure to properly acknowledge Miss X’s concerns about tutoring. The Council agreed to apologise and make payments to remedy the injustice.
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Cheshire West & Chester Council (24 020 388)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate this complaint that the Council’s social worker acted with bias against the complainant, produced an inaccurate assessment and supported his child’s mother in denying him his parental rights. Investigation would achieve nothing significant and our intervention is not therefore warranted.
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London Borough of Havering (24 022 174)
Statement Closed after initial enquiries Licensing 04-Nov-2025
Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.
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Staffordshire County Council (24 022 715)
Statement Upheld Special educational needs 04-Nov-2025
Summary: There was delay issuing Y’s Education, Health and Care Plan which caused avoidable uncertainty and missed educational provision. The Council will apologise and make payments to reflect the injustice. The Council will provide us with evidence it has resolved the systemic delay in obtaining Educational Psychology advice across the service.
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London Borough of Barking & Dagenham (25 001 115)
Statement Upheld Assessment and care plan 04-Nov-2025
Summary: Mr X complained about the Council’s delay in carrying out an occupational health assessment for essential moving and handling equipment. This meant he was unable to attend a day centre. We found the Council to be at fault. To remedy the injustice to Mr X and his representative, the Council has agreed to apologise and make a symbolic payment. It will also take action to improve its service.
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Dudley Metropolitan Borough Council (25 001 394)
Statement Not upheld Planning applications 04-Nov-2025
Summary: Mr X complained that wording used in a planning officer report from 2020 led to the removal of vegetation screening, affecting the privacy of his property. We ended our investigation into Mr X’s complaint because it is late and there are no good reasons to investigate now. Further, Mr X’s complaint concerns a proposed development that is not yet built, therefore, any injustice is speculative.
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Luton Borough Council (25 001 926)
Statement Upheld Homelessness 04-Nov-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found the Council at fault. It should apologise and make payment in recognition of the injustice caused.
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Hampshire County Council (25 002 356)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Mrs X complained the Council failed to issue her child, Y’s final Education, Health and Care (EHC) Plan following an annual review within statutory timescales which caused a delay in Y receiving Occupational Therapy (OT) provision. The Council was at fault. It delayed issuing Y’s amended EHC Plan by 27 weeks following an annual review. It also meant Y lost the opportunity to receive specialist OT provision in the Plan between February and July 2025. The Council agreed to apologise to Mrs X and make payments to recognise Y’s loss of OT provision and the distress and uncertainty caused to her.
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Kent County Council (25 005 428)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate this complaint about the care and support the Council provided to the complainant. There is not enough evidence of fault to justify investigating.