> | Accessiblity Options | Text Only | Text Size: A+ A- Reset | Links | Site Map
Call us on 0300 061 0614
Complained to the council?
Still not satisfied?
Young peopleWhat can the LGOdo for you?
Click here for speech assisted browser support
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.
Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.
We can provide information in languages other than English:
Arabic Bengali Gujarati Hindi Chinese Polish Punjabi Turkish Urdu Vietnamese
For new and revised material on this website register your details and select subjects that interest you. Click here to sign up.
Essex County Council criticised over failing to safeguard vulnerable man
Essex County Council failed to carry out measures to safeguard the welfare of a vulnerable man, who suffered injuries at a care home it funded to look after him.
Cheshire East Council misled public over planning application
Cheshire East Council misled the public on a planning application to change the use of some agricultural land.
Shropshire Council criticised for social care complaint
Shropshire Council failed to offer effective support for a man who was providing 24 hour care for his wife.