Local Government Ombudsman

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08 October 2015
Proper timescales must be followed when deciding homelessness applications, LGO reminds councils
Councils are being reminded to decide homeless applications promptly and effectively by the Local Government Ombudsman (LGO), following an investigation about a London council.

08 October 2015
Councils reminded they can contract out services, but they cannot contract out accountability
The Local Government Ombudsman (LGO) is reminding councils that although they can contract out services, they remain responsible for the quality of any service those contractors provide, and for addressing any complaints users of services may have. This accountability remains irrespective of whether the provider is a private company, a third sector organisation or another publicly-funded body.

24 September 2015
Families may be paying too much for social care, Ombudsman reports
The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face.

22 September 2015
Don’t miss out on chance to learn from complaints, Ombudsman urges
Councils should view complaints as an opportunity to improve services, the Local Government Ombudsman (LGO) has recommended.

17 September 2015
Children’s voices should be heard, LGO urges
The statutory children’s complaints process ensures young people’s voices are heard and councils must ensure they follow it, the Local Government Ombudsman (LGO) has said.