Archive has 147 results
-
Northern Care Alliance NHS Foundation Trust (20 001 753a)
Statement Upheld Other 14-Oct-2021
Summary: Mr Y was a vulnerable man who died during a hospital admission. We found fault on the part of two NHS Trusts concerning their failure to work together to identify Mr Y’s family. This meant Mr Y’s funeral proceeded without their knowledge. We also found fault by one Trust regarding the handling of a safeguarding referral for Mr Y. This fault caused Mr Y’s brother, Mr X, significant distress. The NHS Trusts will apologise to Mr X and pay a financial remedy in recognition of the impact this fault had on him. These organisations, along with the Council, will review their policies and procedures to prevent similar problems occurring in future.
-
Pennine Care NHS Foundation Trust (20 001 753b)
Statement Upheld Other 14-Oct-2021
Summary: Mr Y was a vulnerable man who died during a hospital admission. We found fault on the part of two NHS Trusts concerning their failure to work together to identify Mr Y’s family. This meant Mr Y’s funeral proceeded without their knowledge. We also found fault by one Trust regarding the handling of a safeguarding referral for Mr Y. This fault caused Mr Y’s brother, Mr X, significant distress. The NHS Trusts will apologise to Mr X and pay a financial remedy in recognition of the impact this fault had on him. These organisations, along with the Council, will review their policies and procedures to prevent similar problems occurring in future.
-
The Rotherham NHS Foundation Trust (20 005 155a)
Statement Not upheld Hospital acute services 06-Oct-2021
Summary: Mr D complains about the way his mother, Mrs E, was discharged from hospital, and that communication with him was poor. The Trust accepted its communication with Mr D about Mrs E’s condition while she was in hospital was lacking, meaning he did not have all the relevant information. The Trust has apologised to Mr D and taken steps to improve communication. We did not find fault by the Trust or Council with regard to the other matters we investigated.
-
Stocks Hall Nursing and Residential Home (21 005 002a)
Statement Closed after initial enquiries Care and treatment 06-Oct-2021
Summary: The Ombudsmen will not investigate a complaint about the way a care home requested a repeat prescription or prevented access to the home for a planned advocacy visit. This is because there is no evidence of significant injustice to the resident, and the injustice to their family has already been remedied.
-
Statement Upheld Care and treatment 05-Oct-2021
Summary: Mrs A complains about a council and care home relating to the care and treatment provided to her mother in 2020. We found fault in fluid management recording and in staff not seeking emergency treatment earlier. The Home has taken appropriate action to address these issues in its care of other residents, but we have recommended it apologises for the uncertainty caused to Mrs B for the delay in seeking emergency treatment.
-
The Leeds Teaching Hospitals NHS Trust (21 007 005a)
Statement Closed after initial enquiries Covid-19 05-Oct-2021
Summary: The Ombudsmen have decided not to investigate Mr X’s complaint about a decision to discharge his mother from hospital into a care home. This is because there are no indications of fault by the Council or the NHS Trust. At the time, measures were in place due to the COVID-19 pandemic and the decisions appear to have been in line with government guidance.
-
Worcestershire Acute Hospitals NHS Trust (20 013 303a)
Statement Not upheld Hospital acute services 03-Oct-2021
Summary: We do not consider Worcestershire Acute Hospitals NHS Trust acted with fault when it assessed Miss X’s mental capacity. Also, when it discharged her to a Nursing Home it did so in her best interests.
-
Sheffield Health & Social Care NHS Foundation Trust (21 003 227a)
Statement Closed after initial enquiries Mental health services 03-Oct-2021
Summary: The Ombudsmen will not investigate this complaint relating to the treatment of a person who lacked the capacity to make decisions about their own care. The complaint relates to matters that occurred more than 12 months ago and, as such, are late for our consideration.
-
Central and North West London NHS Foundation Trust (21 005 904a)
Statement Closed after initial enquiries Other 29-Sep-2021
Summary: We should not investigate Mr X’s complaints. The Information Commissioner’s Office has already addressed his complaint about Camden and North West London NHS Foundation Trust. Also, Mr X has already used his appeal rights to challenge Westminster City Council’s decision that he was intentionally homeless.
-
Gloucestershire Health and Care NHS Foundation Trust (20 007 614a)
Statement Upheld Community hospital services 16-Sep-2021
Summary: Miss B and Mrs C complain about the care their late grandmother Mrs P received in a council-funded care home and from district nurses. Failings in Mrs P’s care by the Home and district nurses led to her developing severe pressures ulcers in the last weeks of her life. The Council did not investigate key issues in the complaint. The organisations should apologise and make a payment to Miss B and Mrs C to acknowledge the distress they suffered. The Council should also ensure the Home makes service improvements.