Avery Homes Ltd - Milton Court Care Home (20 011 594a)

Statement Upheld Care and treatment 23-Nov-2021

Summary: The complainant, acting on behalf of her late father, has raised several issues with the standards of care he was provided during his stay in a nursing home, which was commissioned jointly by the Council and by the NHS. We have found fault, which in some cases caused an injustice, and the Council and Care Provider have agreed to remedy this injustice and work to prevent a recurrence.

Surrey & Borders Partnership NHS Foundation Trust (21 000 865a)

Statement Upheld Mental health services 17-Nov-2021

Summary: The Ombudsmen find there was a failing by a Trust when it was planning a mental health patient’s discharge from hospital. This failing caused avoidable stress to the patient’s relative. The Ombudsmen recommend an apology to address this injustice.

Oxfordshire Clinical Commissioning Group (21 000 865b)

Statement Not upheld Mental health services 17-Nov-2021

Summary: The Ombudsmen find there was a failing by a Trust when it was planning a mental health patient’s discharge from hospital. This failing caused avoidable stress to the patient’s relative. The Ombudsmen recommend an apology to address this injustice.

Warrington & Halton Hospitals NHS Foundation Trust (20 007 502a)

Statement Upheld Hospital acute services 17-Nov-2021

Summary: Mrs F has complained about a Trust and Council in relation to a child protection case involving her niece, Miss G’s child. I found fault with the Trust in obtaining an x-ray report from an unsuitably qualified radiologist. However, this fault did not lead to the injustice Mrs F has claimed and the Trust is making service improvements. In addition, I do not find fault with the Council’s actions.

Warrington & Halton Hospitals NHS Foundation Trust (20 007 502b)

Statement Upheld Hospital acute services 17-Nov-2021

Summary: Mrs F has complained about a Trust and Council in relation to a child protection case involving her niece, Miss G’s child. I found fault with the Trust in obtaining an x-ray report from an unsuitably qualified radiologist. However, this fault did not lead to the injustice Mrs F has claimed and the Trust is making service improvements. In addition, I do not find fault with the Council’s actions.

University Hospitals Dorset NHS Foundation Trust (21 004 083a)

Statement Closed after initial enquiries Hospital acute services 28-Oct-2021

Summary: Mrs F has complained about her mother’s treatment by a Trust and the handling of her discharge from hospital by the Trust and a Council. I will not investigate this complaint as it is late.

Great Western Hospitals NHS Foundation Trust (19 016 113a)

Statement Not upheld Hospital acute services 24-Oct-2021

Summary: Mrs D complains about her father-in-law, Mr E’s discharge planning by the Council and subsequent care in a nursing home and a hospital. We found fault with some aspects of Mr E’s care and have made recommendations to the Council and Home to improve their services. We did not find fault with the Hospital.

NHS Nottingham and Nottinghamshire Clinical Commissioning Group (20 006 041a)

Statement Upheld Assessment and funding 18-Oct-2021

Summary: We do not consider Nottingham and Nottinghamshire Clinical Commissioning Group acted with fault when it withdrew Mr U’s night-time funding from a jointly funded care package with Nottinghamshire County Council. However, both organisations acted with fault handling Mr U’s complaints. That caused him significant time and trouble which they should remedy with a financial payment and service improvements.

North East Lincolnshire Clinical Commissioning Group (21 007 876a)

Statement Closed after initial enquiries Assessment and funding 17-Oct-2021

Summary: We will not investigate Ms M’s complaint. Her complaints about North East Lincolnshire Council’s safeguarding procedures and Bradley House Care Home and North East Lincolnshire Clinical Commissioning Group’s support for her mother are late.

Dryband One Limited (21 007 876b)

Statement Closed after initial enquiries Care and treatment 17-Oct-2021

Summary: We will not investigate Ms M’s complaint. Her complaints about North East Lincolnshire Council’s safeguarding procedures and Bradley House Care Home and North East Lincolnshire Clinical Commissioning Group’s support for her mother are late.