Camden and Islington NHS Foundation Trust (20 007 149a)

Statement Closed after initial enquiries Mental health services 28-Mar-2022

Summary: The Ombudsmen have decided not to investigate Mrs A’s complaint about her mother’s care and support between 2003 and 2018. There is insufficient evidence of serious or continuing injustice and given the time that has passed, investigation is unlikely to achieve more. The Ombudsmen will not investigate more recent complaints because these have not yet been through the complaints procedures with the relevant organisations.

Camden and Islington NHS Foundation Trust (20 007 149b)

Statement Closed after initial enquiries Mental health services 28-Mar-2022

Summary: The Ombudsmen have decided not to investigate Mrs A’s complaint about her mother’s care and support between 2003 and 2018. There is insufficient evidence of serious or continuing injustice and given the time that has passed, investigation is unlikely to achieve more. The Ombudsmen will not investigate more recent complaints because these have not yet been through the complaints procedures with the relevant organisations.

Brighton & Hove Clinical Commissioning Group (21 000 348a)

Statement Upheld Mental health services 25-Mar-2022

Summary: Dr B complained ESC Council and the NHS Trust failed to properly safeguard her when it undertook an investigation into allegations of physical assault when she lived in a care home jointly funded by the CCG and BHC Council. She also complained about the home’s investigation and its decision to serve notice to end the placement. We found fault in the safeguarding protection plan put in place by ESC Council and as a result Dr B experienced avoidable distress. We also found fault in the way the jointly funded home completed its investigation, and this is likely to have meant Dr B missed an opportunity to have her views and outcomes properly recorded. The Councils and the CCG agreed to our recommendations and will arrange for Dr B to receive a written apology for the injustice caused. ESC Council will also remind its officers of the importance of updating safeguarding documentation.

Sussex Partnership NHS Foundation Trust (21 000 348b)

Statement Not upheld Mental health services 25-Mar-2022

Summary: Dr B complained ESC Council and the NHS Trust failed to properly safeguard her when it undertook an investigation into allegations of physical assault when she lived in a care home jointly funded by the CCG and BHC Council. She also complained about the home’s investigation and its decision to serve notice to end the placement. We found fault in the safeguarding protection plan put in place by ESC Council and as a result Dr B experienced avoidable distress. We also found fault in the way the jointly funded home completed its investigation, and this is likely to have meant Dr B missed an opportunity to have her views and outcomes properly recorded. The Councils and the CCG agreed to our recommendations and will arrange for Dr B to receive a written apology for the injustice caused. ESC Council will also remind its officers of the importance of updating safeguarding documentation.

Barnet, Enfield & Haringey Mental Health NHS Trust (21 012 554a)

Statement Closed after initial enquiries Mental health services 23-Mar-2022

Summary: We will discontinue our investigation into Ms A’s complaint. The Office of the Public Guardian is currently investigating concerns about Ms A acting as her daughter’s lasting power of attorney. We cannot say Ms A is a suitable representative for her daughter.

North Central London Clinical Commissioning Group (Enfield) (21 012 554b)

Statement Closed after initial enquiries Mental health services 23-Mar-2022

Summary: We will discontinue our investigation into Ms A’s complaint. The Office of the Public Guardian is currently investigating concerns about Ms A acting as her daughter’s lasting power of attorney. We cannot say Ms A is a suitable representative for her daughter.

Somerset NHS Foundation Trust (20 008 735a)

Statement Upheld Mental health services 23-Mar-2022

Summary: Mrs M complained on behalf of her son, Mr P, about the actions of Somerset County Council (the Council) and Somerset NHS Foundation Trust (the Trust). The complaint was about the Council’s adult care services and the Trust’s mental health and complaints services. We have upheld elements of the complaint relating to social care needs assessment, claims about Mrs M’s behaviour, and complaint handling. We have not upheld other parts of the complaint. The Council and Trust accept our recommendations. We have therefore completed our investigation.

Hull University Teaching Hospitals NHS Trust (20 008 910a)

Statement Upheld Hospital acute services 23-Mar-2022

Summary: Mrs D complained about the way the Trust cared for her father, Mr F, when he attended its emergency department and during two hospital admissions. She also complained about the way the Council and Trust dealt with her father’s discharge from hospital to a care home. We have found fault in the Council’s and Trust’s record keeping and in the way the Trust managed Mr F’s continence care. The Council and Trust accept our recommendations, so we have completed our investigation.

Hull University Teaching Hospitals NHS Trust (20 008 910b)

Statement Upheld Hospital acute services 23-Mar-2022

Summary: Mrs D complained about the way the Trust cared for her father, Mr F, when he attended its emergency department and during two hospital admissions. She also complained about the way the Council and Trust dealt with her father’s discharge from hospital to a care home. We have found fault in the Council’s and Trust’s record keeping and in the way the Trust managed Mr F’s continence care. The Council and Trust accept our recommendations, so we have completed our investigation.

Oxford Health NHS Foundation Trust (21 014 685a)

Statement Closed after initial enquiries Mental health services 21-Mar-2022

Summary: We will not investigate this complaint about the circumstances surrounding Dr A’s detention under Section 2. The Trust and Council have already investigated the matter and acted to improve their services. It is unlikely an Ombudsmen’s investigation would achieve more.