London North West Healthcare NHS Trust (21 000 383b)

Statement Closed after initial enquiries Hospital acute services 14-Jul-2021

Summary: Mr A has complained about the actions of the Home and a Trust regarding the loss of his mother’s engagement ring. We will not investigate due to there being no likelihood of achieving the outcome Mr A wants.

Oxfordshire Clinical Commissioning Group (21 000 158a)

Statement Closed after initial enquiries Mental health services 12-Jul-2021

Summary: We will not investigate Mrs X’s complaint against Oxfordshire County Council (the Council) and Oxfordshire Clinical Commissioning Group (the CCG). Mrs X complains the Council and CCG did not provide free care for her late mother-in-law. The complaint is late and there are no good reasons to investigate it now.

Leeds Teaching Hospital NHS Foundation Trust (21 000 240a)

Statement Closed after initial enquiries Hospital acute services 12-Jul-2021

Summary: Mr B complained about the care and support provided to his mother when she was a patient of the Leeds Teaching Hospitals NHS Trust between October 2017 and January 2018. He also complained about the way Leeds City Council dealt with his mother’s discharge arrangements when she moved to care home from hospital in January 2018. We will not start an investigation into this complaint as we cannot add to the previous investigations completed by the Trust and the Council.

Hertfordshire Partnership University NHS Foundation Trust (20 008 866a)

Statement Upheld Mental health services 17-Jun-2021

Summary: There were some delays and failings in the way a mental health team and social services supported a woman with dementia. It is unlikely these failings changed the course of events but the delays by the Trust caused some avoidable stress in their own right. The Trust will acknowledge these failings and apologise for the impact.

Routes Healthcare (North) Limited (20 005 598a)

Statement Upheld Covid-19 08-Jun-2021

Summary: We found fault on the part of a domiciliary care provider regarding its decision to suspend the care package of a vulnerable woman with complex needs due to the COVID-19 pandemic. We also found fault by the Clinical Commissioning Group (CCG) for the advice it provided to the care provider and family. The care provider and CCG will apologise to the family and pay them a financial sum in recognition of the impact of this fault on them. We also found fault with the Council’s handling of the initial safeguarding enquiries but are satisfied it has acted to put matters right.

NHS Kirklees Clinical Commissioning Group (20 005 598b)

Statement Upheld Covid-19 08-Jun-2021

Summary: We found fault on the part of a domiciliary care provider regarding its decision to suspend the care package of a vulnerable woman with complex needs due to the COVID-19 pandemic. We also found fault by the Clinical Commissioning Group (CCG) for the advice it provided to the care provider and family. The care provider and CCG will apologise to the family and pay them a financial sum in recognition of the impact of this fault on them. We also found fault with the Council’s handling of the initial safeguarding enquiries but are satisfied it has acted to put matters right.

Central London Community Healthcare NHS Trust (20 005 813a)

Statement Closed after initial enquiries Community hospital services 07-Jun-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to findings of fault.

Central London Community Healthcare NHS Trust (20 005 813b)

Statement Closed after initial enquiries Community hospital services 07-Jun-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to findings of fault.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 016 735a)

Statement Not upheld Mental health services 29-May-2021

Summary: Mr B complains the Trust refused to detain his father, Mr C, in hospital. The Trust properly considered whether to detain Mr C. Mr B also complains the Council did not offer Mr C a placement in a care home. Mr C did not want to go into a care home but preferred to be at home with his wife. There is no fault.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 016 735b)

Statement Not upheld Mental health services 29-May-2021

Summary: Mr B complains the Trust refused to detain his father, Mr C, in hospital. The Trust properly considered whether to detain Mr C. Mr B also complains the Council did not offer Mr C a placement in a care home. Mr C did not want to go into a care home but preferred to be at home with his wife. There is no fault.