Archive has 147 results
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Barchester Healthcare Homes Limited (18 015 760b)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Hull Clinical Commissioning Group (18 015 760c)
Statement Not upheld Assessment and funding 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Hull Clinical Commissioning Group (18 015 760d)
Statement Not upheld Assessment and funding 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Molescroft Nursing Home (Holdings) Limited (18 015 760e)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Molescroft Nursing Home (Holdings) Limited (18 015 760f)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Princess Alexandra Hospital NHS Trust (20 000 445a)
Statement Upheld Hospital acute services 23-Jul-2021
Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y’s daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.
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Statement Not upheld Covid-19 23-Jul-2021
Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y’s daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.
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Mid and South Essex NHS Foundation Trust (20 000 445c)
Statement Not upheld Hospital acute services 23-Jul-2021
Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y’s daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.
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Kings College Hospital NHS Foundation Trust (19 016 582a)
Statement Upheld Hospital acute services 19-Jul-2021
Summary: Ms Y complained about delays in her father’s discharge from hospital, poor personal care, and said he was wrongly placed in isolation. We found delays by the Trust and Council in arranging Mr Z’s discharge from hospital, leading to Mr Z remaining in hospital unnecessarily and causing distress to Ms Y. We have recommended the Trust and Council apologise to Ms Y, provide a financial remedy, and take steps to improve services.
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Statement Closed after initial enquiries Care and treatment 14-Jul-2021
Summary: Mr A has complained about the actions of the Home and a Trust regarding the loss of his mother’s engagement ring. We will not investigate due to there being no likelihood of achieving the outcome Mr A wants.