Archive has 4 results
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Central and North West London NHS Foundation Trust (20 000 114a)
Statement Upheld Autism 06-May-2021
Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.
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Tavistock & Portman NHS Foundation Trust (20 000 114b)
Statement Upheld Autism 06-May-2021
Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.
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Whittington NHS Trust (20 000 114c)
Statement Upheld Autism 06-May-2021
Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.
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Royal Free London NHS Foundation Trust (20 000 114d)
Statement Upheld Autism 06-May-2021
Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.