Dorset Clinical Commissioning Group (18 012 800b)

Statement Not upheld Mental health services 14-Aug-2019

Summary: The Ombudsmen find there was an avoidable and unreasonable delay in arranging support for a man entitled to s117 aftercare. As a result he missed out on an opportunity to benefit from this support for close to a year. The fault also meant his mother incurred costs she would not have otherwise had, in attempting to provide replacement care. The NHS Trust has agreed to apologise, make payments and create an action plan to address the injustice these failings caused.

East London NHS Foundation Trust (18 014 387a)

Statement Closed after initial enquiries Hospital acute services 14-Aug-2019

Summary: The Ombudsmen will not investigate Ms L’s complaint about her hospital admission and discharge arrangements. This is because it is unlikely the Ombudsmen would achieve anything further for her.

Essex Partnership University Foundation Trust (17 016 547d)

Statement Upheld Hospital acute services 13-Aug-2019

Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

Mid Essex Hospital Services NHS Trust (17 016 547a)

Statement Upheld Hospital acute services 13-Aug-2019

Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

Mid Essex Clinical Commissioning Group (17 016 547b)

Statement Not upheld Other 13-Aug-2019

Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

Aspen Grange Care Home (17 016 547c)

Statement Not upheld Other 13-Aug-2019

Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

Charter Medical Centre (18 003 886a)

Statement Not upheld General practice 09-Aug-2019

Summary: The Ombudsmen found fault by the Council in relation to the care provided to a woman when she was resident in a nursing home. The Council agreed to apologise to the complainant and pay him a financial sum in recognition of the distress and uncertainty this caused. The Ombudsmen found no fault with the care provided by the Practice or Trust during the woman’s time in the nursing home and her subsequent hospital admission.

Brighton & Sussex University Hospitals NHS Trust (18 003 886b)

Statement Not upheld Hospital acute services 09-Aug-2019

Summary: The Ombudsmen found fault by the Council in relation to the care provided to a woman when she was resident in a nursing home. The Council agreed to apologise to the complainant and pay him a financial sum in recognition of the distress and uncertainty this caused. The Ombudsmen found no fault with the care provided by the Practice or Trust during the woman’s time in the nursing home and her subsequent hospital admission.

Hull and East Yorkshire Hospitals NHS Trust (17 019 371a)

Statement Upheld Hospital acute services 09-Aug-2019

Summary: The Council has admitted delaying in sending an invoice, which is fault. But there is no evidence of an injustice as Mrs X was liable for care charges. The Trust acted with fault in not being able to show it had considered Mrs X for continued health care funding but there is no evidence of injustice as it is unlikely Mrs X was eligible for health funding. The Ombudsmen also found fault with the Council in not carrying out a joint complaint investigation with the CCG. However, there was no injustice to Mrs X and Mrs Y and our investigation picked up the Trust and CCG’s evidence. The Ombudsman have recommended service improvements to remedy the faults identified.

NHS East Riding of Yorkshire Clinical Commissioning Group (17 019 371b)

Statement Upheld Other 09-Aug-2019

Summary: The Council has admitted delaying in sending an invoice, which is fault. But there is no evidence of an injustice as Mrs X was liable for care charges. The Trust acted with fault in not being able to show it had considered Mrs X for continued health care funding but there is no evidence of injustice as it is unlikely Mrs X was eligible for health funding. The Ombudsmen also found fault with the Council in not carrying out a joint complaint investigation with the CCG. However, there was no injustice to Mrs X and Mrs Y and our investigation picked up the Trust and CCG’s evidence. The Ombudsman have recommended service improvements to remedy the faults identified.