Trinity Medical Centre (19 003 456b)

Statement Closed after initial enquiries General practice 02-Sep-2019

Summary: The Ombudsmen will not investigate this complaint about the circumstances surrounding the detention of the complainant under the Mental Health Act. This is because some of the matters the complainant raises do not fall under the Ombudsmen’s jurisdiction. The complainant’s other concerns relate to care provided more than 12 months ago. These matters are late for the Ombudsmen’s consideration.

Somerset Partnership NHS Foundation Trust (18 010 660a)

Statement Closed after initial enquiries Mental health services 29-Aug-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the behaviour and alleged neglect of a Social Worker who visited her in hospital. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Social Worker to warrant an investigation.

Somerset Clinical Commissioning Group (18 010 660b)

Statement Closed after initial enquiries Mental health services 29-Aug-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the behaviour and alleged neglect of a Social Worker who visited her in hospital. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Social Worker to warrant an investigation.

Hollymere House Care Home (18 016 698a)

Statement Not upheld Other 27-Aug-2019

Summary: Mr S complains the Home failed to provide adequate care to his late mother-in-law Mrs D, causing distress to Mrs D and her family and potentially contributing to her death. The Ombudsmen’s view is there is no evidence of fault causing injustice to Mrs D.

Hertfordshire Partnership University NHS Foundation Trust (17 015 382a)

Statement Upheld Mental health services 21-Aug-2019

Summary: Mrs Y complains about the Council’s and Trust’s actions when providing care and support for her adult daughter Miss X. There was fault by the Council and the Trust in the way it assessed Miss X and this has caused some uncertainty about her care planning. I recommend a re-assessment with a specialist autism assessor to remedy the injustice. I also found fault with the delayed complaints handling by both bodies and their failure to consider a ‘joint response’ which caused injustice to Mrs Y. I have made recommendations to remedy the injustice.

North Tees and Hartlepool NHS Foundation Trust (19 006 624a)

Statement Closed after initial enquiries Other 20-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the Council not sending a letter to a hospital trust about Mr B’s reasonable adjustments. The complaint is late and Mr B has not provided an exceptional reason we should exercise discretion to investigate it.

Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust (18 008 051a)

Statement Upheld Hospital acute services 20-Aug-2019

Summary: The Ombudsmen find no fault in the way an NHS Trust and Council handled two discharges from hospital for a man who had undergone an operation. However, the Ombudsmen find the operation was delayed unnecessarily, but poor record keeping by the Trust means we cannot resolve why this happened. The Ombudsmen also find fault in the way the Council and NHS Trust handled the complaint. The Council and Trust have agreed to actions to address the injustice these failings caused.

Greater Manchester Mental Health NHS Foundation Trust (19 002 959a)

Statement Closed after initial enquiries Mental health services 19-Aug-2019

Summary: A man complained that a social worker fabricated an assessment, which made it harder for him to get the right support. The Ombudsmen have decided not to investigate the complaint because it is unlikely they would find evidence of fault causing injustice.

Cranhill Nursing Home (18 002 879a)

Statement Upheld Other 15-Aug-2019

Summary: Mrs L complains Cranhill Nursing Home failed to care properly for her late husband Mr L. She also complains there was fault in the Council’s safeguarding investigation into Mr L’s care and the events leading up to his death. The Ombudsmen have partly upheld Mrs L’s complaints and made recommendations. The Ombudsmen have not found a link between poor care and Mr L’s death.

Dorset Healthcare University NHS Foundation Trust (18 012 800a)

Statement Upheld Mental health services 14-Aug-2019

Summary: The Ombudsmen find there was an avoidable and unreasonable delay in arranging support for a man entitled to s117 aftercare. As a result he missed out on an opportunity to benefit from this support for close to a year. The fault also meant his mother incurred costs she would not have otherwise had, in attempting to provide replacement care. The NHS Trust has agreed to apologise, make payments and create an action plan to address the injustice these failings caused.