Archive has 190 results
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Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2021
Summary: We will not investigate Mr C’s complaint about highway drainage. This is because it is not unreasonable to expect Mr C to take the matter to court if it remains unresolved.
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Southend-on-Sea City Council (20 012 368)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2021
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal. The amount of Mr X’s claimed injustice is also not significant enough to warrant investigation.
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Devon County Council (20 007 223)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2021
Summary: Mr X complained the Council had failed to maintain the road outside his property and this meant he could not leave his property unaccompanied. Mr X also complained about the way the council handled his complaint. Mr X wanted the Council to fix the potholes. We will not exercise discretion to investigate this complaint as Mr X could go to court and it would be reasonable for him to do that.
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Gateshead Metropolitan Borough Council (20 011 237)
Statement Closed after initial enquiries Other 26-Mar-2021
Summary: We will not investigate this complaint about unsuccessful applications the complainant made for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Peterborough City Council (20 011 420)
Statement Closed after initial enquiries Other 26-Mar-2021
Summary: Mr X complained about the Council’s failure to notify his mother about installation of a fibre cabinet outside her house and then failure to require repositioning of the cabinet. We will not investigate the complaint because it is unlikely we would find fault with the Council’s actions.
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Statement Closed after initial enquiries Parking and other penalties 25-Mar-2021
Summary: We will not investigate this complaint about Penalty Charge Notices (PCNs) being issued wrongly. The Council has cancelled the PCNs which is a suitable remedy.
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Bolton Metropolitan Borough Council (20 002 947)
Statement Not upheld Parking and other penalties 25-Mar-2021
Summary: There was no fault in how the Council introduced new parking restrictions near the complainant’s home. The Council followed the correct procedures, and so this was a decision it was entitled to make. For this reason, we have completed our investigation.
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London Borough Of Barnet (20 012 050)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2021
Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has offered a fair remedy.
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Transport for London (20 012 235)
Statement Closed after initial enquiries Other 25-Mar-2021
Summary: We will not investigate Mr X’s complaint about personal injuries his wife and daughter suffered at a Transport for London tram station. This is because it is reasonable for Mr X to use the legal remedy available to him.
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London Borough of Wandsworth (20 011 791)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2021
Summary: We will not investigate Mr X’s complaint about the Council issuing Penalty Charge Notices in error to him and other motorists. This is because there is no outstanding injustice to Mr X as the Council has cancelled or refunded the Penalty Charge Notices. It has also taken action to stop the Penalty Charge Notices from being issued again in error.