Lincolnshire County Council (21 010 646)

Statement Upheld Other 25-Mar-2022

Summary: Mrs X complained the Council failed to provide her son with appropriate social care support from March 2021, and failed to complete appropriate assessments of his needs. The Council was at fault as it failed to investigate Mrs X’s complaint under the statutory children’s complaints procedure. The Council will arrange and start a stage 2 investigation under these procedures within one month of this decision. It will also make a symbolic payment for the uncertainty and time and trouble this caused Mrs X.

Norfolk County Council (21 018 009)

Statement Closed after initial enquiries Other 24-Mar-2022

Summary: We cannot investigate this complaint about what the Council included in a court bundle. This matter is not separable from court action.

Salford City Council (21 017 459)

Statement Not upheld Other 23-Mar-2022

Summary: Miss X complained the Council intended to withdraw the accommodation it provided to her and her children under the Children Act. There was no fault in how the Council made its decision to withdraw the accommodation it provided to Miss X.

Solihull Metropolitan Borough Council (21 017 127)

Statement Closed after initial enquiries Other 22-Mar-2022

Summary: We cannot investigate Mr X's complaint about information given or used in Court proceedings. And there are other bodies better placed to consider his professionalism and data protection complaints.

Lancashire County Council (21 017 648)

Statement Closed after initial enquiries Other 18-Mar-2022

Summary: We cannot investigate Mrs X’s complaint about a contact arrangement plan the Council submitted in court proceedings. The complaint lies outside our jurisdiction because it is made in relation to matters that have been considered in court. The law prevents us from investigating such matters.

Portsmouth City Council (21 017 691)

Statement Closed after initial enquiries Other 18-Mar-2022

Summary: We cannot investigate this complaint about the actions of a social worker in producing a report for a court. The matters complained of are not separable from those that form part of the court process.

London Borough of Wandsworth (21 016 591)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate Mr X’s complaint about how the Council responded to safeguarding concerns about him. That is because further investigation would not lead to a different outcome.

City of Wolverhampton Council (21 017 482)

Statement Closed after initial enquiries Other 16-Mar-2022

Summary: We cannot investigate this complaint about the Council’s interpretation of a judge’s wishes. The matters complained of are not separable from the conduct of court proceedings.

Hampshire County Council (21 016 242)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We should not investigate Mr X’s complaint about the Council’s complaints procedure. There are no good reasons why the late complaint rule should not apply.

London Borough of Hillingdon (21 017 331)

Statement Closed after initial enquiries Other 14-Mar-2022

Summary: We will not investigate this complaint about Miss X’s children being in Council care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Where Miss X’s children live has been decided by a court and only a court can alter that.