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These are the annual reviews (previous called annual letters) that we send to all councils about their performance in dealing with complaints made about them to the Ombudsman. The aim is to provide councils with information to help them improve complaint handling, and improve their services more generally, for the benefit of the public. The letters also include a summary of statistics relating to the complaints we have received and dealt with against each council. There is a note to help with interpretation of these statistics.
More complaint statistics are available on our annual report page.
Use the alphabet below to select the council you are interested in, and then the letter for the year you are interested in.
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