Welcome to the Local Government & Social Care Ombudsman

We make decisions on complaints about councils or adult care providers in England

We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way.

We are a free service

We decide whether or not to investigate your complaint

We are independent and do not take sides

Are you thinking of complaining to us?

Find out how to make a complaint to us by reading our step by step process

If you are an existing complainant please

See how your council is performing

Try our interactive map to find local authority performance data on complaints

Explore
LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings