London Borough of Southwark (23 018 639)

Statement Closed after initial enquiries Other 02-Apr-2024

Summary: We will not investigate Mrs X’s complaint about an inaccurate statement made about her by a council officer. This is because it is the court’s role to determine if Mrs X is entitled to damages and we therefore consider it would be reasonable for Mrs X to make a claim against the Council at court.

London Borough of Brent (23 020 772)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint that the Council sent Miss X’s confidential data to a third party. This is because this is best dealt with by the Information Commissioner's Office.

Epsom & Ewell Borough Council (23 007 728)

Statement Upheld Other 27-Mar-2024

Summary: Mr X complained the Council failed to notify him about the outcome of an enforcement investigation, failed to respond to complaints and failed to deal with a community trigger request causing anxiety and distress. The Council failed to respond to two complaints made about rats. A suitable remedy for this fault is agreed.

Hampshire & Isle of Wight Fire and Rescue Service (23 017 800)

Statement Closed after initial enquiries Other 26-Mar-2024

Summary: will not investigate this complaint about the way in which how a fire engine was driven. This is because it is reasonable for the complainant to resort to court action to decide if the Fire Service is liable for compensation.

Devon County Council (23 018 797)

Statement Closed after initial enquiries Other 26-Mar-2024

Summary: We will not investigate this complaint about how the Council dealt with a freedom of information request. This is because it is reasonable for them to refer the matter to the Information Commissioner and then, if needed, to a tribunal.

Telford & Wrekin Council (23 016 709)

Statement Closed after initial enquiries Other 25-Mar-2024

Summary: We will not investigate this complaint the Council’s delay in correcting information affected a property sale. It is reasonable for the complainant to pursue the matter in the courts.

London Borough of Camden (23 005 209)

Statement Upheld Other 25-Mar-2024

Summary: Ms X complained about the way the coroner’s office handled the investigation of the death of her son. Most of the complaint is not within our jurisdiction but there was fault by the Council in how it responded to the complaint.

Herefordshire Council (23 018 499)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate this complaint. There is no evidence of fault in how the Council conducted a meeting and we cannot achieve the outcome the complainant seeks. It is not a good use of public resources to investigate complaint handling in isolation.

Somerset Council (23 020 815)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate Mr X’s complaint that a Council email contained false and inaccurate information about him. This is because it is better dealt with by the Information Commissioner's Office.

Durham County Council (23 019 188)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate Mr X’s complaint about a data breach by the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is best considered by the Information Commissioner’s Office which is the body set up to consider complaints about data matters such as this.