Nottingham City Council (23 010 801)

Statement Not upheld Private housing 02-Apr-2024

Summary: Miss B complained that the Council failed to take prompt or effective action to ensure disrepair in her privately rented property was resolved. We have not found fault with the actions of the Council and consider some of the events are too old to consider now.

London Borough of Brent (23 017 954)

Statement Closed after initial enquiries Private housing 27-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to pay her legal costs related to court action between her and a private tenant. Part of the complaint is late, there is not enough evidence of fault and we cannot achieve the outcome Mrs X wants.

London Borough of Redbridge (23 018 069)

Statement Closed after initial enquiries Private housing 27-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s management of a lease on his property. This is because it is reasonable for Mr X to take the matter to court.

Fylde Borough Council (23 018 325)

Statement Closed after initial enquiries Private housing 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in a private rented tenancy. There is insufficient evidence of fault which would warrant an investigation.

Sandwell Metropolitan Borough Council (23 016 191)

Statement Closed after initial enquiries Private housing 21-Mar-2024

Summary: We will not investigate this complaint about the Council issuing an improvement notice to a private landlord for outstanding repairs. It was reasonable for Mr X to appeal to the First Tier (Property Chamber) Tribunal against the notice if he wanted to challenge it.

North Lincolnshire Council (23 000 168)

Statement Upheld Private housing 19-Mar-2024

Summary: We found no fault by the Council on Ms C’s complaint of it failing to ensure home improvement works were done and affordable. There were some delays in responding to correspondence and contacting the contractor. The agreed action remedies the injustice caused.

Medway Council (23 009 512)

Statement Upheld Private housing 18-Mar-2024

Summary: Mr X complained about the Council’s lack of action and communication when he reported his landlord failed to address disrepair, mould and damp issues at his privately rented property. We found the Council at fault for letting the case drift, not properly considering Mr X’s concerns and failing to record or explain its decisions to Mr X at the time. The Council has agreed to our recommendations to remedy the injustice caused.

Rossendale Borough Council (23 012 367)

Statement Upheld Private housing 15-Mar-2024

Summary: Ms D says the Council delayed serving an Improvement Notice relating to hazards at her private rental home. We found evidence of fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to pay redress.

Rushmoor Borough Council (22 017 756)

Statement Upheld Private housing 12-Mar-2024

Summary: Mr X complained the Council failed to take proper action following his reports of health hazards at his privately rented property. The Council failed to tell Mr X of its decision. The Council will apologise and act to prevent reoccurrence.

London Borough of Enfield (23 013 300)

Statement Closed after initial enquiries Private housing 09-Mar-2024

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.