Royal Borough of Kensington & Chelsea (23 005 633)

Statement Upheld Other 28-Mar-2024

Summary: Ms X complains that the Council has failed to provide suitable temporary accommodation to her and her family. The Council is at fault as it has failed to provide alternative suitable temporary accommodation for Ms X and her family. As a result, Ms X and her children have lived in unsuitable temporary accommodation for 26 months and this injustice is ongoing. The Council has agreed to remedy the injustice by apologising to Ms X and making a payment of £3900 to her. The Council will also make a payment of £150 per month to Ms X for every month she remains in unsuitable temporary accommodation.

London Borough of Camden (23 007 708)

Statement Upheld Other 28-Mar-2024

Summary: Ms X complained the Council failed to promptly make decisions and communicate with her properly when she was homeless due to fleeing domestic abuse. Ms X also complained the Council failed to provide her with interim accommodation. The Council was at fault. These faults have caused Ms X distress, frustration and uncertainty regarding whether she could have accessed accommodation sooner than she did. The Council has agreed to apologise, pay Ms X £700 and carry out service improvements.

London Borough of Camden (23 016 181)

Statement Closed after initial enquiries Other 28-Mar-2024

Summary: We will not investigate this complaint about management of leases and tenancies in a building where the Council has landlord responsibility. Mr X could complain to the Housing Ombudsman Service about the deficiencies of flooring and bathroom leaks from the property above in a leasehold building.

Royal Borough of Kingston upon Thames (23 011 817)

Statement Upheld Other 28-Mar-2024

Summary: Mr X complains the Council has not provided a sufficient remedy following delay in repairing faulty appliances in his temporary accommodation. We have concluded our investigation having made a finding of fault. There was delay in repairing the appliances and the Council has offered to make a further remedy payment to Mr X in line with its Housing Compensation Policy. The Council’s offer is fair and proportionate.

Bolsover District Council (23 017 794)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We cannot investigate this complaint about the Council’s handling of alleged anti-social behaviour by its social housing tenants. This is because the Housing Ombudsman deals with these types of complaints and we have no legal jurisdiction to investigate.

Brighton & Hove City Council (23 007 986)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to renew its lease on his property and damage caused by a previous tenant. We could not add to the Council’s investigation or achieve anything more. If Mr X believes the Council liable for the damage caused by the tenant, it is reasonable for him to take the Council to court.

Cornwall Council (23 017 624)

Statement Closed after initial enquiries Other 25-Mar-2024

Summary: We will not investigate this complaint about the Council’s actions when Miss X presented as homeless in 2020. Any investigation now is unlikely to reach a clear enough view.

Durham County Council (23 018 300)

Statement Upheld Other 25-Mar-2024

Summary: We will not investigate this complaint about a delay by the Council in paying an incentive payment. This is because the Council has provided a satisfactory response and there is not enough remaining injustice to warrant an investigation. In addition, an allegation of breach of contract needs to be determined in court.

Dacorum Borough Council (23 018 441)

Statement Closed after initial enquiries Other 25-Mar-2024

Summary: We will not investigate this complaint about damage caused to Mr X’s property by development work near to his home. it is reasonable for him to seek a remedy by making a claim against the developers or the Council and to seek redress in the courts if liability is not accepted.

Dacorum Borough Council (23 018 518)

Statement Closed after initial enquiries Other 24-Mar-2024

Summary: We will not investigate this complaint about damage caused to Mr X’s property by development work near to his home. it is reasonable for him to seek a remedy by making a claim against the developers or the Council and to seek redress in the courts if liability is not accepted.