London Borough of Lambeth (23 008 916)

Statement Closed after initial enquiries Managing council tenancies 20-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council connecting a waste-water pipe from its property to a surface water downpipe and drain shared with her house, and about delay in how it handled the matter. The law prevents us investigating the Council’s actions as a social housing manager regarding the downpipe and drain works. It would therefore be disproportionate for us to investigate any Council delay in its handling of the matter. If a nearby Council-owned tree is found to be the cause of Mrs X’s property damage, this would be a claim that the Council is liable for it. It would be reasonable for her to make a claim to the Council’s insurer, then go to court if required, to pursue the legal liability finding of property damage and redress she seeks.

London Borough of Croydon (23 017 546)

Statement Closed after initial enquiries Managing council tenancies 14-Mar-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s tenancy termination procedure when Ms X transferred from a council secure tenancy to a housing association assured tenancy in 2017. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

Broxtowe Borough Council (23 016 936)

Statement Closed after initial enquiries Managing council tenancies 11-Mar-2024

Summary: We will not investigate this complaint. It is about the Council’s management of its social housing, which the law prevents us investigating.

London Borough of Haringey (23 003 078)

Statement Closed after initial enquiries Managing council tenancies 08-Mar-2024

Summary: We will not investigate this complaint about failure to replace a fence. The law prevents us investigating the Council’s actions regarding the fence. It would therefore be disproportionate to investigate the Council’s handling of complaints and communications about the matter.

London Borough of Waltham Forest (23 019 045)

Statement Closed after initial enquiries Managing council tenancies 27-Feb-2024

Summary: We cannot investigate Mr B’s complaint about the Council’s handling of his complaint about the behaviour of a Council tenant. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Havering (23 006 859)

Statement Closed after initial enquiries Managing council tenancies 21-Feb-2024

Summary: We will not investigate this complaint about a house Ms X leases to the Council. This is because it is reasonable to expect Ms X to use her right to take court action.

Northumberland County Council (23 015 859)

Statement Closed after initial enquiries Managing council tenancies 20-Feb-2024

Summary: We cannot investigate this complaint about the Council’s decision not to prune or remove a tree. This is because the decision was made by the Housing Service and we have no power to investigate a council when it is making housing management decisions.

North Northamptonshire Council (23 015 547)

Statement Closed after initial enquiries Managing council tenancies 14-Feb-2024

Summary: We will not investigate this complaint about accounting related to a residential leasehold. The law prevents us investigating.

South Cambridgeshire District Council (23 016 497)

Statement Closed after initial enquiries Managing council tenancies 23-Jan-2024

Summary: We cannot investigate Mr B’s complaint about the behaviour of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by councils.

Basildon Borough Council (23 001 936)

Statement Closed after initial enquiries Managing council tenancies 11-Jan-2024

Summary: We cannot investigate this complaint about the Council’s demolition of a garden wall. This is because the law prevents us from considering complaints about councils when they are acting as social housing landlords.