Swindon Borough Council (23 017 663)

Statement Upheld Refuse and recycling 26-Mar-2024

Summary: We will not investigate this complaint about missed bin collections. The Council has already taken appropriate action in response to the complaint.

Surrey Heath Borough Council (23 016 828)

Statement Closed after initial enquiries Refuse and recycling 25-Mar-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to collect his recycling bin and about its complaints process. This is because there is insufficient evidence of fault or injustice.

South Tyneside Metropolitan Borough Council (23 019 678)

Statement Closed after initial enquiries Refuse and recycling 25-Mar-2024

Summary: We will not investigate Mrs X’s complaint about her bins not being collected due to strike action. This is because the law prevents us from investigating complaints about matters that affect most of the residents in a Council’s area.

Chesterfield Borough Council (23 017 713)

Statement Closed after initial enquiries Refuse and recycling 21-Mar-2024

Summary: We will not investigate this complaint about a Council delay delivering Mr X new bins and how it responded to his complaint. There is insufficient outstanding injustice and we could not achieve what he wants.

London Borough of Lambeth (23 018 268)

Statement Closed after initial enquiries Refuse and recycling 21-Mar-2024

Summary: We cannot investigate this complaint about the Council’s decision to introduce fortnightly refuse collections. This is because the law says we cannot investigate a matter that affects all or most of the residents of a council area.

Birmingham City Council (23 007 112)

Statement Upheld Refuse and recycling 20-Mar-2024

Summary: Mr X complained the Council has repeatedly failed to collect his recycling and household waste as scheduled despite collecting his neighbours’ waste. The Council’s repeated failure to collect Mr X’s household waste and recycling is fault. This fault has caused Mr X an injustice.

Kirklees Metropolitan Borough Council (23 019 070)

Statement Closed after initial enquiries Refuse and recycling 20-Mar-2024

Summary: We will not investigate Mr B’s complaint about the Council emptying green and grey bins into same waste collection vehicle, fortnightly. This is because the Council has agreed to monitor Mr B’s collections and there is nothing more we could achieve by investigation. The issue also does not cause Mr B significant personal injustice.

Cumberland Council (23 018 719)

Statement Closed after initial enquiries Refuse and recycling 20-Mar-2024

Summary: We will not investigate this complaint about the Council’s response to an incident Miss B reported which took place with a waste collection crew. This is because an Ombudsman investigation is unlikely to add to the one already carried out by the Council or lead to a different outcome.

London Borough of Tower Hamlets (23 012 022)

Statement Upheld Refuse and recycling 18-Mar-2024

Summary: Mr X complained that the Council regularly failed to collect his household recycling despite him repeatedly reporting issues. We found service failure by the Council in relation to missed recycling collections over several months. We also found the Council’s complaint handling was poor. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.

Stoke-on-Trent City Council (23 017 887)

Statement Closed after initial enquiries Refuse and recycling 15-Mar-2024

Summary: We will not investigate this complaint about the Council issuing Mx Y with a fixed penalty notice. This is because Mx Y has right of appeal to the courts.