Wokingham Borough Council (23 008 039)

Statement Not upheld School transport 01-Apr-2024

Summary: There was no fault the Council did not allocate a school place to Mr and Mrs X’s child at National Offer Day. Nor was there fault in how it decided Mr and Mrs X’s child was not eligible for school transport assistance. The Council followed its policy and gave reasons which are in line with the evidence I have seen.

North Yorkshire Council (23 017 966)

Statement Closed after initial enquiries School transport 28-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s home to school transport for her child, Y. This is because the Council has since agreed to change the provider and an investigation is unlikely to lead to a different outcome.

London Borough of Ealing (23 014 480)

Statement Not upheld School transport 28-Mar-2024

Summary: Ms M complained about the Council’s decision not to provide home to school transport for her son, B. Ms M’s son has since moved to a new school and the Council now provides transport. Ms M does not wish to pursue her complaint, so I have ended my investigation.

Worcestershire County Council (23 007 051)

Statement Not upheld School transport 20-Mar-2024

Summary: The Ombudsman has not found evidence of fault causing Ms X a significant injustice. The Council is entitled to charge a financial contribution for post-16 transport and the Ombudsman has no jurisdiction to challenge a Council policy where there is no evidence of fault.

London Borough of Ealing (23 008 925)

Statement Not upheld School transport 20-Mar-2024

Summary: Mr F complained about the Council’s decision his daughter, G, is no longer eligible for home to school transport. I have ended my investigation as it appears G is now able to travel independently and Mr F no longer wishes to pursue his complaint.

Wokingham Borough Council (23 018 090)

Statement Closed after initial enquiries School transport 19-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free school transport for her son. This is because there is no sign of fault by the Council.

City of Bradford Metropolitan District Council (23 017 204)

Statement Closed after initial enquiries School transport 15-Mar-2024

Summary: We will not investigate this complaint about post-16 home to school transport for a young person with special educational needs. There is insufficient evidence of fault in the way the Council made its decision.

London Borough of Ealing (23 014 783)

Statement Not upheld School transport 15-Mar-2024

Summary: Mrs M complains about the Council’s decision her daughter G is no longer entitled to a personal travel budget for home to school transport. The evidence shows the Council properly considered Mrs M’s application and appeals. The Ombudsman cannot question decisions taken without fault.

London Borough of Ealing (23 012 231)

Statement Upheld School transport 15-Mar-2024

Summary: the Council decided it is not reasonable to expect Ms M to accompany her son, B, to and from secondary school and offered independent travel training. The Council did not, however, offer any support until B successfully completed the training. We have recommended a remedy for the injustice this caused.

Coventry City Council (23 015 803)

Statement Closed after initial enquiries School transport 14-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to turn down Mrs X’s application for free home to school transport on behalf of her child Y. This is because an investigation would be unlikely to find fault with the Council’s actions.