London Borough of Islington (23 018 219)

Statement Closed after initial enquiries Transport 28-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse a blue badge. There is not enough evidence of fault to justify our involvement.

Surrey County Council (23 018 376)

Statement Closed after initial enquiries Transport 27-Mar-2024

Summary: We will not investigate this complaint about an unsuccessful Blue Badge application. This is because the Council will accept an early new application from the complainant.

West Northamptonshire Council (23 012 869)

Statement Closed after initial enquiries Transport 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision not to arrange transport for Mr X’s child to attend specialist provision. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Newham (23 014 494)

Statement Upheld Transport 26-Mar-2024

Summary: Miss Y complains about the Council’s decision to refuse her application for a Blue Badge. She also complains about the process followed by the Council when responding to her concerns and the significant time and trouble caused by its delay. The Council has already apologised and offered a payment of £180 in recognition of Miss Y’s distress. The Council will increase this to £250 because of the significant delay and for the fault in the handling of the complaint. There is further fault causing injustice because the Council did not properly consider Miss Y’s application for a Blue Badge.

Kirklees Metropolitan Borough Council (23 016 328)

Statement Closed after initial enquiries Transport 12-Mar-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council. In addition, the Council provided a satisfactory response regarding a complaint about an offensive comment.

North Somerset Council (23 017 642)

Statement Closed after initial enquiries Transport 11-Mar-2024

Summary: We will not investigate this complaint about the Council’s blue badge application process. This is because Miss B has not been caused a significant personal injustice by the Council’s actions.

Devon County Council (23 016 272)

Statement Closed after initial enquiries Transport 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.

London Borough of Lambeth (23 015 227)

Statement Closed after initial enquiries Transport 01-Mar-2024

Summary: We will not investigate this complaint about a blue badge application. This is because there is not enough evidence of fault. The Council has followed the correct process to decide the application, including assessment by an expert assessor. So the Ombudsman cannot question or criticise the outcome, even though the complainant disagrees with it.

Essex County Council (23 015 890)

Statement Closed after initial enquiries Transport 28-Feb-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Portsmouth City Council (23 016 714)

Statement Closed after initial enquiries Transport 27-Feb-2024

Summary: We will not investigate this complaint about an application for a concessionary bus pass. This is because there is insufficient evidence of fault by the Council and because the Council has now issued a pass.