Durham County Council (23 017 519)

Statement Closed after initial enquiries Safeguarding 02-Apr-2024

Summary: We will not investigate this complaint about the Council’s removal of the complainant’s family member from their care. There is insufficient evidence of fault in the Council’s decision-making, so we cannot question its decisions. Only the courts can make a decision in the circumstances.

North Yorkshire County Council (22 013 524)

Statement Upheld Safeguarding 27-Mar-2024

Summary: Mrs X complains about the provision of care provided to her daughter Y, during various periods between 2019-2022. Mrs X’s also complains the Council did not complete a safeguarding. We have concluded our investigation having made a finding of fault. During the period, there were occasions when care was not provided by Care Provider A, resulting in Mrs X and the family having to provide care to Y. The Council has agreed to our recommendations.

North Somerset Council (23 016 130)

Statement Closed after initial enquiries Safeguarding 20-Mar-2024

Summary: We will not investigate this complaint about Deprivation of Liberty Safeguards in adult social care. This is because there is no evidence of a significant injustice to justify our involvement, and it is unlikely an investigation would lead to a different outcome as the Council is reviewing the matter.

East Riding of Yorkshire Council (23 017 285)

Statement Closed after initial enquiries Safeguarding 20-Mar-2024

Summary: We will not investigate this complaint about faulty heating in a care home. That is because we could not add to the Council’s investigation.

Stockport Metropolitan Borough Council (23 016 584)

Statement Closed after initial enquiries Safeguarding 14-Mar-2024

Summary: We will not investigate this complaint about how the Council responded to the outcome of an Ombudsman investigation. That is because the complaint is late. Additionally, the Council has commissioned an independent review into his concerns. It is reasonable for Mr X to allow that process to conclude, before we can consider any complaints Mr X may have about it.

Nottinghamshire County Council (23 016 689)

Statement Closed after initial enquiries Safeguarding 12-Mar-2024

Summary: We will not investigate this complaint about criminal and negligent acts by the Council and its approach to safeguarding. This is because we are not the appropriate body to consider matters relating to criminal acts or acts of negligence. Further, part of the complaint is late and we are unlikely to find fault in relation to safeguarding.

Plymouth City Council (23 012 245)

Statement Closed after initial enquiries Safeguarding 11-Mar-2024

Summary: We will not investigate this complaint about incidents in Mr A’s supported accommodation. An investigation would not be able to reach meaningful findings about Mr A’s concerns and an assessment found he no longer needs the level of support the placement provides.

Bournemouth, Christchurch and Poole Council (23 017 576)

Statement Closed after initial enquiries Safeguarding 08-Mar-2024

Summary: We will not investigate this complaint about the Council allowing Mr X’s family member to make false allegations about him. There is no evidence of fault by the Council.

London Borough of Harrow (23 016 150)

Statement Closed after initial enquiries Safeguarding 08-Mar-2024

Summary: We will not investigate Miss X’s complaint about a safeguarding investigation the Council carried out in 2020. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this very late complaint now. Also, we cannot consider a claim of negligence as that is a legal matter for the courts to consider and decide.

Worcestershire County Council (23 016 930)

Statement Closed after initial enquiries Safeguarding 07-Mar-2024

Summary: We will not investigate the Council’s response to Mrs X’s concerns about safeguarding a relative, Mrs Y. This is because I do not see evidence of fault in the Council’s actions to warrant an investigation.