Cheshire East Council (23 018 594)

Statement Closed after initial enquiries Other 02-Apr-2024

Summary: We will not investigate this complaint about the Council disallowing the complainant’s mother to leave her care own against her wishes. This is because the complaint is late and there are no good reasons to exercise our discretion. We cannot investigate the complainant’s other concerns about alleged defamatory statements made against him during legal proceedings. This is because we have no legal jurisdiction to investigate what happens in a court of law.

Gloucestershire County Council (23 007 215)

Statement Upheld Other 28-Mar-2024

Summary: Mrs B complained on behalf of her son, Mr C, about poor communications by the Council. These were when Mr C’s supported living placement ended and then around his personal budget on moving to another placement. We upheld the complaint, finding some fault by the Council in respect of its communications on both matters. This caused injustice to Mrs B and Mr C as distress, with unnecessary uncertainty and frustration. The Council offered to remedy this injustice in a way that we considered would provide for a fair outcome to the complaint, with details set out at the end of this statement.

Sunderland City Council (23 018 142)

Statement Upheld Other 27-Mar-2024

Summary: We will not investigate this complaint the Council gave incorrect advice about Carers Allowance. Further investigation by the Ombudsman would not lead to a different outcome.

London Borough of Haringey (23 009 665)

Statement Upheld Other 26-Mar-2024

Summary: Ms B complained about the Council’s delay in carrying out assessments of her mother’s needs for care and support and her finances which meant that the Council failed to pay her mother’s care home fees. On the evidence we have seen, there was fault. The Council has agreed to apologise, refund Mrs C and carry out a service improvement.

Leeds City Council (23 016 789)

Statement Closed after initial enquiries Other 21-Mar-2024

Summary: We will not investigate Mr X’s complaint about being denied domestic abuse support. This is because the complaint was late and there is insufficient evidence of fault to warrant our involvement.

Ideal Care Homes Ltd (23 017 086)

Statement Closed after initial enquiries Other 19-Mar-2024

Summary: We will not investigate this complaint about adult care services because Mr Y has not suffered a significant enough injustice.

Norfolk County Council (22 011 181)

Statement Closed after initial enquiries Other 18-Mar-2024

Summary: Mr X complains the Council failed to communicate with him about his partner’s care, and placed restrictions on him visiting his partner in a care home. Mr X also complains the Council provided inaccurate information about him to the courts to revoke lasting power of attorney (LPA). We will not investigate Mr X’s complaint about communication and visiting, as it is late and we see no good reason to investigate it now. Furthermore, we will not investigate Mr X’s complaint about the LPA as there has been court involvement in this matter.

Tameside Metropolitan Borough Council (23 014 130)

Statement Closed after initial enquiries Other 11-Mar-2024

Summary: We will not investigate this complaint about the support Mr B received when he moved from one area to another. This is because further investigation by us could not add to the Council’s response or make a different finding.

Hampshire County Council (23 002 477)

Statement Not upheld Other 11-Mar-2024

Summary: Mr F complained about avoidable delays in arranging to discharge his daughter, Miss D, from hospital to the community placement from December 2022 to August 2023. We found fault by the ICB for having inadequate governance or guidance about using Specialised Supported Housing. This fault caused problems with communication and has left uncertainty about whether the ICB could have planned and approved a bespoke solution for Miss D sooner. This, in turn, caused her and her father frustration and distress. The ICB agreed to provide Miss D and Mr F with apologies and small financial remedies, and to take steps to prevent similar problems happening in future. We did not find fault in the wider actions of the ICB and the Council.

St Helens Metropolitan Borough Council (23 019 241)

Statement Closed after initial enquiries Other 08-Mar-2024

Summary: We will not investigate this complaint about the actions of a private company. This is because the Council is not responsible for the actions complained about.