London Borough of Tower Hamlets (23 018 118)

Statement Closed after initial enquiries Disabled facilities grants 27-Mar-2024

Summary: We will not investigate Mr X’s complaint about delay in the Council agreeing to fund the adaptations his mother needed. He also complains there has been a delay in the works being completed. This because there is insufficient evidence of fault. In addition, one element of the complaint is premature as Mr X has not made the complaint to the Council.

Gloucester City Council (23 018 172)

Statement Closed after initial enquiries Disabled facilities grants 27-Mar-2024

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a disabled facilities grant application for her child. She says the Council has been vague about what is covered by the grant. This is because there is insufficient evidence of fault.

City of Bradford Metropolitan District Council (23 017 052)

Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2024

Summary: We will not investigate this complaint about the standard of property works funded by the Council under two sets of DFGs in 2018 and 2021. This is because there is insufficient evidence of fault to warrant investigating the more recent works funded by the Council. We cannot achieve the outcome Mr X wants in respect of works completed in 2018 given the passage of time.

City of Bradford Metropolitan District Council (23 015 301)

Statement Closed after initial enquiries Disabled facilities grants 25-Mar-2024

Summary: We will not investigate this complaint about an alleged failure by the Council to meet social care needs or appropriately safeguard the complainant from the risk of harm. This is because we are unlikely to find fault with the Council’s handling of these matters.

Manchester City Council (23 004 542)

Statement Upheld Disabled facilities grants 20-Mar-2024

Summary: Ms B complains about the Council’s response to her request for a stairlift. We have identified fault in terms of delay in progressing the application and poor communication. We have not found fault in the way the Council decided to change the scope of the works.

Bury Metropolitan Borough Council (23 008 623)

Statement Upheld Disabled facilities grants 18-Mar-2024

Summary: Miss Y complained the Council wrongly cancelled her application for a Disabled Facilities Grant. We have found fault by the Council causing injustice. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the distress and difficulties its fault caused Miss Y and her family.

Medway Council (23 010 348)

Statement Not upheld Disabled facilities grants 13-Mar-2024

Summary: Mr F complained the Council had refused to adapt his property and failed to provide sufficient respite care. We found no fault.

West Suffolk Council (23 014 915)

Statement Closed after initial enquiries Disabled facilities grants 11-Mar-2024

Summary: We will not investigate this complaint about the Council’s management of Mr X’s application for a disabled facilities grant. This is because most of the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to refer them to us sooner. In addition, investigating the parts of the complaint that are within our jurisdiction would be unlikely to result in finding fault with the Council’s actions.

South Staffordshire District Council (23 010 119)

Statement Upheld Disabled facilities grants 08-Mar-2024

Summary: Mrs X complained the Council’s appointed contractor took too long to complete Disabled Facilities Grant works in her bathroom and the work was of a poor standard. We found fault because of the delay in completing the necessary adaptations to the bathroom. The Council has agreed to re-state its previous payment offer to Mrs X and assess any outstanding installation issues with Mrs X before agreeing how they should be fixed.

London Borough of Haringey (23 016 424)

Statement Closed after initial enquiries Disabled facilities grants 06-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s failure to update him on its service improvement plan in 2022. This is because the complaint is late and there is no good reason to investigate now.