Staffordshire County Council (23 011 353)

Statement Upheld Charging 02-Apr-2024

Summary: There is fault by the Council. It took too long to do a financial assessment. It cannot show that it made sure Mrs D understood that her mother-in-law would have to contribute to the care home charges, as well as the family pay a third party top up. It is likely that this impacted on the choice of home and led to distress when the Council sent an unexpected bill.

Sunderland City Council (23 018 490)

Statement Upheld Charging 27-Mar-2024

Summary: We will not investigate Miss X complaint about the Council not taking direct debit payments for her late parents Mr and Mrs Y’s care alarm system for a year. The Council’s apology to Miss X is the remedy and outcome we would have sought from an investigation. We could not add to the Council’s investigation and there is no different outcome our investigating would achieve.

Staffordshire County Council (23 018 269)

Statement Closed after initial enquiries Charging 27-Mar-2024

Summary: We will not investigate Mr B’s complaint about the Council’s assessment of his finances and Disability Related Expenditure. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an ombudsman investigation.

Bolton Metropolitan Borough Council (23 009 086)

Statement Upheld Charging 27-Mar-2024

Summary: Mr P complained the Council failed to take his mother, Mrs R’s, finances into account when completing a financial assessment for his father, Mr R. He also complained the Council’s complaint handling has been poor. We have found the Council at fault for not considering Mr R’s continuing property costs and for the delay in providing Mr P with the outcome of his appeal.

Bournemouth, Christchurch and Poole Council (23 013 265)

Statement Not upheld Charging 27-Mar-2024

Summary: Mr X complained the Council failed to allow him his Minimum Income Guarantee by not considering his full Disability Related Expenses when calculating his non-residential care costs. We did not find fault with the Council.

London Borough of Barnet (23 017 077)

Statement Closed after initial enquiries Charging 27-Mar-2024

Summary: We will not investigate this complaint about payment toward adult social care. There is not enough evidence of fault in how the Council completed its financial assessment to justify investigation.

Nottinghamshire County Council (23 017 196)

Statement Closed after initial enquiries Charging 26-Mar-2024

Summary: We will not investigate this complaint about adult social care charges. This is because it is a late complaint, with no good reason why the complainant could not raise it sooner.

Manchester City Council (23 010 915)

Statement Upheld Charging 26-Mar-2024

Summary: Ms A complains the Council did not properly advise Mrs X about care contributions her son Mr X had to pay when he moved into residential care. We found fault by the Council. It has agreed a suitable remedy.

Leeds City Council (23 012 516)

Statement Upheld Charging 26-Mar-2024

Summary: Mrs Y complained that services failed to provide funding for her father’s post-hospital care for long enough. We found that an Integrated Care Board funded the person’s care for an appropriate length of time. However, we found fault in the way the Council explained the process to the family. This caused avoidable stress, frustration and time and trouble for Mrs Y. In addition, we found fault in the way the Council responded to the family’s request for a meeting to discuss their complaint. We recommended that the Council apologises, makes a small financial payment to recognise the injustice and provides evidence of its learning from the complaint.

London Borough of Havering (23 015 224)

Statement Closed after initial enquiries Charging 26-Mar-2024

Summary: We will not investigate this complaint that the Council did not inform the Department of Work and Pensions that Mr X had been admitted permanently to a residential care home. There is not enough evidence of fault to justify an investigation.